Can't access Virgin account.

Same issue. I can't even log into my account properly. Netflix have since charged me for my existing account that I'm supposed to be linking to virgin but because I can't access my account I can't see any of the settings or tiles. Several people promised to send a new activation email but still nothing.

Here's the message that I get. From the side panel it shows I'm signed in, but I can't actually see anything in the main panel. 

Hi thatmayf,

Thanks for your post and welcome to our community.

We're sorry to hear you're unable to log into the online account.

Just to clarify please, have you registered for the online account successfully?

Did you create your Virgin Media O2 ID?

Please pop back to us when you can. 

To add to this, i'm having the exact same issue! Been wtih Virgin for about 14 days, do have a virgin/02 id.  And all the pages basically either freeze or show me the 'oops' screen. I can't view my bills, look at my account details, or access my disney+ activation link.  The only pages that work (surprise surprise) are the ones that divert externally to sell you more stuff

So can anyone help me? I feel like I've tried everything.

Update:

On to customer support for about 3 hours last night. Spoke to 5 different people. The first guy said someone on their end had cancelled my free Netflix and that I didn't have it as part of my package. I had to provide my contract number to prove I did have it and that I hadn't requested for them to cancel it.

Every single one of them said they would raise a request for a netflix activation email and I'd receive it within 24 hours. Not one of them could understand that I can't log into my account and that I'm not receiving their emails, even though the email address is correct and I'm receiving their other emails.

I also raised a complaint with one of the staff, who later asked me if I wanted to close it because he'd provided me with a resolution in that he could forward me onto their 'customer care' team that could sort my Netflix by providing a code for me to use to log in. Basically it was 7:55pm and he wanted to go home at 8. The 'customer care' person didn't have a clue and just wanted to raise a new request for an activation email.

I received the complaint resolution email later that said they'd reviewed my case and found that I 'hadn't registered an account', and that the complaint has been resolved. 

Overall the 'support' for Virgin has been quite laughable and I'm not entirely sure it'll get fixed. Raising complaints seems to go nowhere. I'm now on the 14th day of my cooling off period.

Update 2: 

Another session, this time on Instagram because the live chat on the app booted me off twice yesterday and I had to start again, so at least on there I can keep a record and respond when it's convenient.

The problem has apparently been escalated and I'm assured a fix will be done within 10 days. They don't have individual references for cases that are escalated. I just have to take their word for it.

I asked what would happen should it not be fixed in 10 days, and the reply was that they would review the case/my account and potentially compensate.