Can't access Virgin account.
I've been with Virgin for a whole 11 days now and spoken to multiple people regarding not being to access my account. I can't log into the app. I can't login online. I've tried various methods...incognito, through different browsers, even on different phones and PC's. Nothing is working, but very time I've spoken to someone I've been assured it'll be fixed.
The issue with not being able to access my Virgin account is I can't activate my netflix account and link my existing netflix account, which has resulted in me being charged by Netflix in the gap between leaving BT and joining Virgin. Again, multiple people have promised to email me an activation link but nothing has arrived.
Today I tried changing the email linked to the account as advised by someone via the online chat and then changing my password. Surprise surprise...it still doesn't work.
Whenever I try to log in, I either get a message saying 'Oops there's been an issue on our end. Please try again', a blank screen, or in the case of the app, I get booted back to the sign in screen.
I'm at the point where I'm just going to cancel because it's really not worth the hassle. With BT everything just worked from the start, and so far with Virgin it feels like nobody even knows what they're doing.
