There isn't a customer facing email address, however you could send an email to creditfileamendments@virginmedia.co.uk. to dispute the charges regarding the default. The only way to remove a default is to prove it wasn't valid in the first place - whereas if you pay it, then it correctly remains in-place but marked as settled.
In order for them to investigate this and look at things, they would need you send a copy of your credit file along with the following information:
- ➡ Virgin Mobile account number
- ➡ Full name
- ➡ Contact number
- ➡ Account address
- ➡ The company that you used to view your credit file
- ➡ Any specific details related to the credit file enquiry.
Once the team have this information, they will investigate and action any amendments.
The team usually pick these emails up within 21 days.
It's a pity you didn't use Refer a Friend when moving out and cancelling your VM account, as both you and the new occupier could have benefitted by £50 by recommending them through VM's refer a friend scheme. They wouldn't have been able to use the equipment that was supplied to you when an account is closed all equipment is deactivated.
When you signed up to VM you agreed to the Terms_and_Conditions. They do state in a number of places that the equipment remains the property of VM and needs to be returned when the account is cancelled.
Section H4
If we or you end this agreement, if you decide to disconnect from some of
our services, or if you wish to take up an offer to upgrade the equipment
we provide to you, then unless we have informed your otherwise (e.g. on
our website) you must return the equipment to us or (if we choose) make
it available for collection in a reasonable condition, allowing for fair wear
and tear. If you fail to return or make available the equipment for collection
for any reason, we are entitled to charge you for the replacement cost or
reasonable recovery costs of the equipment. If we hold any of your money
we may use that money towards the cost of refurbishing or replacing the
equipment. If you have any additional equipment, we’d encourage you to
dispose of it responsibly if you’re no longer using it so please contact us for
further information about disposing of your additional equipment. Please
see our price guide for the more information on non-returned equipment
and the charges we may apply.
Also section N15
15. If you fail to return or make available for removal any item of the
equipment which we have provided to you, you may have to pay
extra charges for such equipment, including the replacement cost or
reasonable recovery costs as set out in the price guides. In addition to our
other rights, we reserve the right to bring legal proceedings against
you for the return of the equipment
Also Annex B Section D
(d) All equipment remains the property of Virgin Media. It must be
returned to us upon request or a charge may apply, please see price
guide available at www.virginmedia.com/shop/the-legal-stuff
