Forum Discussion

dannymccafferty's avatar
dannymccafferty
Joining in
2 days ago

Can’t sign in to myvirginmedia

I have the identical problem .Did you manage  to sort it and how.

10 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Have you setup the new mandatory VMO2ID account yet?  If you have, can you connect to My VM and access your mailbox via Webmail?

      • dannymccafferty's avatar
        dannymccafferty
        Joining in

        The process has been followed up to verify and at that point verification is not recognised.

  • I have phoned Virgin Media on several occasions and spoken to four different assistants. No solution was found...I was given the same process to follow over and over and have had two Recovery Codes on separate occasions neither of which verified.Emails were sent to me by assistants to mailto:[REMOVED]gmail.com  but none arrived on my mobile which usually works.

     

    [mod - personal details removed]

  • My VirginMedia Mail Inbox won't open to let me access my emails on my desk top PC. This has only happened since VM02 ID came into being. Error message 400 appeared (just once) during numerous attempts .An email mailto:[REMOVED]ntlworld​.com also appeared once but my only two mail addresses are  mailto:[REMOVED]ntlworld​.com or [REMOVED]gmail​.com 

     

    [mod - personal details removed]

  • Hi dannymccafferty,

    We're sorry to hear you can't sign into your online account. 

    Could you please expand on this? What happens when you try to sign in please?

    Are you getting any error messages?

    Please pop back to us when you can.