When I try to sign in to my Virgin Media account with my email address I get an error message saying, “Please enter a valid email address”.If I use the “Forgot your email address” tool then the email address it displays is the one that you’re telling me isn’t valid!So now I can’t access my account. What am I supposed to do?PS. Can’t search for tags on Safari mobile, and Safari desktop displays the message, “Forbidden. You don’t have permission to access url”, which is why I’m using mobile. Is anybody at VM actually checking that these things actually work?

Hi JPL8 I think Matthew is referring to the following unofficial workaround using the bing search engine which has helped other customers gain access to their emails and VM accounts. <This post> and also <this post>

Hey JPL8, thank you for reaching out and we are so sorry to hear you are having some email issues. Please try and use Bling instead of Safari this should fix this issue for the the time being.

Sorry, Bling? What’s that? If you mean Bing, why would I use a search engine to log into my Virgin Media account?Are you seriously telling me that VM’s website isn’t compatible with Safari, with a market share of 33% in the UK?For info, I had exactly the same error trying to access my account on Chrome desktop version, too. This is clearly a problem with VM, not my hardware / software.This is ridiculous. Please can someone offer a real solution to this problem. I shouldn’t have to download software that I don’t need and don’t use just to see if I can access my account.

Any news on this please? It’s been three days since I’ve been able to login to my account.What am I supposed to do besides “try and use Bling” … whatever that means?

This is my email for signing in that is not "valid".This is my "forgotten" email … same as the one that's not "valid".If can't / won't sort this out, does that constitute a breach of contract on your part?

Can’t enter a “valid” email address on sign in | Virgin Media Community

16 Replies

JPL8
Rising star
22 hours ago
This is my email for signing in that is not "valid".
This is my "forgotten" email … same as the one that's not "valid".

If can't / won't sort this out, does that constitute a breach of contract on your part?
- Adduxi
  Very Insightful Person
  20 hours ago
  Does your email address have a hyphen - per chance? I vaguely remember something about not liking email addresses with “special“ characters?
  - JPL8
    Rising star
    18 hours ago
    No, nothing like that. It used to work when I had to register an alternative email address to my VM email, but then just stopped working out of the blue. Now it’s just caught in the loop pictured above.
    I haven’t tried the Bing search thing yet … Imagine if your bank suggested that or any other utilities provider. It’s only because VM have customers nailed down with contract that they feel they can get away with this BS.
JPL8
Rising star
2 days ago
Any news on this please? It’s been three days since I’ve been able to login to my account.
What am I supposed to do besides “try and use Bling” … whatever that means?
- Matthew_ML
  Forum Team
  22 hours ago
  Hy JPL8, thank you for reaching out and we are so sorry to hear you are having some email issues.
  
  Please do try and use to sign using the Bing browser, this will allow you get in for the time being.
  - JPL8
    Rising star
    22 hours ago
JPL8
Rising star
3 days ago
Sorry, Bling? What’s that? If you mean Bing, why would I use a search engine to log into my Virgin Media account?
Are you seriously telling me that VM’s website isn’t compatible with Safari, with a market share of 33% in the UK?
For info, I had exactly the same error trying to access my account on Chrome desktop version, too. This is clearly a problem with VM, not my hardware / software.
This is ridiculous. Please can someone offer a real solution to this problem. I shouldn’t have to download software that I don’t need and don’t use just to see if I can access my account.
Matthew_ML
Forum Team
4 days ago
Hey JPL8, thank you for reaching out and we are so sorry to hear you are having some email issues.

Please try and use Bling instead of Safari this should fix this issue for the the time being.