Forum Discussion

Petey1956's avatar
Petey1956
Joining in
6 months ago

Been charged again for netflix

Was charged £4.99 in may for Netflix . Cancelled on 14 June by Virgin . Charged again on 15 June . Cancelled again by Virgin on 14 July . Started again on 15 July . I have never asked for Netflix . I am not recognised by Netflix . No one else lives at my address . Made a complaint which Virgin agreed to keep open until I got my July bill . Then closed it a few days ago without talking to me . 

  • Beth_G's avatar
    Beth_G
    Forum Team
    6 months ago

    Hi Petey1956

    Thanks for your post. We're sorry to hear you've been incorrectly charged for Netflix.

    We can see that our colleague Meg recently reached out to you via PM to help with this, but we can't see you've responded to her most recent reply. If you're please able to complete security with her, she will  be able to assist further.