Forum Discussion

rach1407's avatar
rach1407
Settling in
3 days ago

App issue

Getting the message when trying to log into the app saying account is linked to another email address.  It’s not.   I am a new user and was told via email I needed to set up the app. I am new to virgin.    I have no other email addresses so no idea why it’s saying this!  Very frustrating!!  How do I resolve this and why isn’t there a resolution on here as it seems to be a know issue!

1 Reply

  • Hey rach1407, thank you for reaching out and a warm welcome to the community we are sorry to hear you are struggling to make an account.

    Please do remember you need to be active and fully installed to make an account once installed you will be able to make one.