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JasonB4's avatar
JasonB4
Just joined
3 months ago

And yet another renewal problem...

On Tuesday afternoon our wifi went down. It turned out to be affecting the whole street but I didn't know that at the time. I had receieved an email in the morning from Virgin Media saying my contract was coming to an end and that I needed to renew. Assuming we'd been cut off, I went through the renewal process, agreeing to pay quite a lot more per month. It turned out my contract wasn't due to end until February. I now want to cancel the new contract but keep the old one, which is proving impossible. 

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    3 months ago

    Hi JasonB4, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're unhappy with your recent renewal deal. When agreeing a new deal that comes with a new minimum term, you will have a 14 day cooling off period. 

    If you're still within the 14 days, please call the team on 150 / 0345 454 1111 and they can revert things back to your previous contract. We're not able to do this via the Community I'm afraid. 

    Many thanks,