Forum Discussion

J789's avatar
J789
Tuning in
8 days ago

Renewal Problem

Hello, on MyVirginMedia app I accepted a new renewal offer. The new contract is not showing on the app and I am still being charged my higher monthly payment. I did online chat last week for help with this matter and I was told it takes about 15 days to show on the app. It has now been 19 days and nothing. The chat advisor also looked into quoting a new renewal price but it was coming in at double the app price that I accepted. If an advisor from Virgin could help with this matter I would appreciate it 🙂

new contract problems
renewal help
renewal offer

2 Replies

  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    8 days ago

    Hi J789 👋

    Thank you for posting and welcoming you back on our community forum 😊

    Sorry to see your new contract is still not reflecting on the app 😞

    I can take a closer look into this for you 🧐

    I will private message you on here.

    Please watch out for the envelope ✉️

    Thank you. 

  • Arissa_H's avatar
    Arissa_H
    Icon for Forum Team rankForum Team
    15 hours ago

    Hi J789 👋
    Thank you for reaching out to me on private message😊
    It has been a pleasure speaking to you regarding your contract renewal. 

    If you have any other issues, then please don't hesitate to reach out to us.
    Once it has updated then please take a look at your package through the👉app. 
    Thank you.