Forum Discussion

kfarr's avatar
kfarr
Joining in
3 months ago
Solved

Activation for Netflix

Hi,

We have mega volt internet and tv package including netflix.

Joined on 11th can not see the banner on virgin media. nor had activation link email. Currently subscribe to Netflix anyway but would want to take advantage of it if included in my subscription. 

netflix
  • Gareth_L's avatar
    Gareth_L
    3 months ago

    Hello Kfarr.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with Netflix.
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L

9 Replies

  • rocco69er's avatar
    rocco69er
    Joining in
    2 months ago

    I am waiting for a activation link .. say activate in two steps . Press the link and all i get is

    Sorry, something’s gone wrong! We’re having some technical issues ..😳😳😳. Will i ever get netflix   been a week now 😐

    Just wondering what happens if my direct debit as technical issues paying virgin media 😀😀

    • TraceM1's avatar
      TraceM1
      Joining in
      2 months ago

      Hi, I just wondered if you're still waiting, I'm still waiting...

      • Tamaquatt's avatar
        Tamaquatt
        Joining in
        2 months ago

        It seems many people are experiencing similar issues including myself. Complaints raised and finally received a call this pm advising all resolved - got home and tried again.... still no fixed and can't access netflix without paid subscription. Getting beyond a joke now!

  • kfarr's avatar
    kfarr
    Joining in
    3 months ago

    Sorry been trying to navigate this whilst in work if someone would be able to help as looking at my package this should be included and tried to troubleshoot and doesnt work 

  • Gareth_L's avatar
    Gareth_L
    Forum Team (Retired)
    3 months ago

    Hello Kfarr.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with Netflix.
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L

    • redviking's avatar
      redviking
      Tuning in
      20 hours ago

      i have never had netflix, but I have had a m500 volt boost, do I get netflix now or not?

      can anybody answer please . thank you.

      • newapollo's avatar
        newapollo
        Very Insightful Person
        18 hours ago

        Hi redviking​ 

        Info below from /news.VMO2 offers more choice & flexibility

        New and re-contracting customers can choose from five core TV packages which have been refreshed and renamed with simple, more descriptive titles to better support households in choosing a package that is right for them.

        Netflix included standard: Applies to all Mega TV bundles (regardless of broadband speed) and broadband only packages that include M500 broadband or above as a primary offering. Customers who get a boosted broadband speed as a result of Volt e.g. M350 boosted to 500Mbps will not be eligible for Netflix Standard with Ads to be included within their bundle cost.