Hi, I have a problem of not knowing my account number, I have never had a welcome pack or any paper or electronic bills coming to my email so I dont know my account number and cannot create an account to change my plan. Could you please sent me a letter with my account number to my address?
Hi, I have the same problem of not knowing my account number, can not find anything on my email, could you send me a letter with my account number please?
Hi Irynaa
Thanks for your post and welcome to our community.
Your account number and area reference will be stated on your contract.
This is sent usually via email.
I'm very sorry if you've not received this or the monthly bills.
I'll send you a private message to ensure we have the correct email address registered for you.
Please look out for the envelope in the top right of the page and pop back to me when you can.
