Forum Discussion

manojt's avatar
manojt
Tuning in
21 days ago

Account Number Change

I moved house and the app still has my old account number. How do I change it to the new account number keeping my existing email address ?

Thanks

account

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    21 days ago

    AFAIK, the VM Mods will arrange this via the "Move and Transfer" process.  If you wait here a day or two a VM Mod should pick this up and discuss directly with you.

    • Gareth_L's avatar
      Gareth_L
      Icon for Forum Team rankForum Team
      21 days ago

      Hello manojt.

      Thanks for your first post and welcome to our community.
      Sorry to hear you're still getting the old account number on your App.
      I'd like to investigate this for you, as Adduxi​ has advised we can transfer the details over to your new account from here.
      If you don't mind, I'll need to send you a private message to pass security. 
      If you can check the envelope at the top right of your screen that would be great. 
      Gareth_L