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Skud13's avatar
Skud13
Joining in
8 months ago

£50 credit not applied to first bill

Hi,

I recently signed up for Volt M350 Fibre Broadband on 18/08/2024. I was provided a £50 bill credit card which I used upon signing up online notable on my order summary received via email. 

I have received my first bill and no credit is noted on the bill at all. Tried reaching out to support but they didn’t leave me with any confidence it would be sorted out.

Please advise.

Bill Credit
£50

1 Reply

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  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    8 months ago

    Hi Skud13,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the missing £50. I can certainly take a look into this for you. 

    I will private message you now.

    ^Martin