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caza36's avatar
caza36
Joining in
19 days ago
Solved

Credit Not Applied

Hello, 

I had some credits agreed to be applied to my account, due to switch Early Termination Fees Compensation. 

And they have not been applied and do not show up on any of my Bills? 

credit not applied
  • Kath_P's avatar
    Kath_P
    18 days ago

    Hi caza36, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had some issues with a credit being applied to your account. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    18 days ago

    Hi caza36, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had some issues with a credit being applied to your account. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,