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Darran71's avatar
Darran71
Tuning in
1 year ago

Re: Contract renewal

I recieved an email on the 3rd of May stating that my contract was soon expiring. It said I had an exclusive offer, which I read through an accepted. I then recieved pre contract emails stating what I've got, how much for and how long for. TV,Broadband,Weekend Chatter. I also recieved an email from the Web Team saying thank you for my order, what it was, order number and estimated starting date, which was the 6th May. Since then I've heard absolutely NOTHING! The new contract says a 360 box, I have a V6. I've tried confirming all this via customer servers via social media and all the did was run me round in circles for 6 hours..yes 6 hours! and I still didn't get any answers. .was this email legit? I have an order number from the Web team. Are Virgin media going to honour the renewal that they sent me? When and if it starts does it start and the end of the existing contract? I've got no where with customer services..any help or advice would be appreciated..I have noticed one thing though, yesterday, the 14th May TNT sports was removed ( I didn't want to have it on my renewed contract anyway ) I thought it didn't get removed until the end of my existing contact? Does thus mean my new contract is starting? If so what about the 360 box? I have a v6 box..as I said any help is appreciated 

 

 

 

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    1 year ago

    Hi Darran71,

    I can see that one of my colleagues reached out to you via private message on the other thread you made about this recently.

    If you respond to the message that they sent to you, they'll be able to investigate and assist you further.

    Thanks,
     

    • PaulH2011's avatar
      PaulH2011
      Superfast
      1 year ago

      I'm in the same situation - I currently have a V6 box but the new contract (which I haven't accepted yet) states TV360.  Does that mean I'll be forced to change the box?  I want to keep the V6.  Mind you, it also states 'Broadband installation' and of course I already have it.

      Thanks.

      • Carley_S's avatar
        Carley_S
        Forum Team (Retired)
        1 year ago

        Hi PaulH2011 

        Welcome back to the community forums. 

        Thanks for getting in touch If your contract states TV360, then this would mean your V6 would have it's software migrated to the TV360 interface and software. This isn't a new set top box as this would happen remotely through a software migration and only a new remote would be sent. If you prefer to stick with your V6 for now, then I'd recommend not agreeing to the new contract and calling to team directly to see what available deals they have on packages with V6 set top boxes.  You can speak with the team on 150 from a Virgin land line or 0345 454 1111 from any other line. Alternatively you can WhatsApp our support team on 07305 327 112 . Please bear in mind the response will not be instant, but our team will get back to you