It’s been far too long now..
Ordered my TV package on 24th of November with a scheduled delivery date of 6th of December it’s now the 18th of December and nothing has arrived!! please can a customer service representative please dm me so I can get this sorted or face cancellation. (I’m aware of the warehouse incident and lack of public announcements from VM, no apology received anywhere at anytime) i hear of customers receiving routers etc but no TV services. kind regards E82Yodel delivery date not honoured
I ordered a broadband package for self-installation a few days ago and delivery date was set for 14/12/2024. Instructions said I would receive a tracking code from Yodel who would do the delivery. Since then, I never received anything and it is now December 15th. I waited for delivery the whole day and nothing arrived. The scheduled delivery date in the VM app is still on the 14th. After speaking to the pre-install team on the phone, I finally got a tracking code. Yodel says the package is still with the sender and Virgin Media says it’s with Yodel? If this doesn’t get resolved in a few days I’ll have to use my cool off period to cancel the service.Yodel return of 10 Aug 2024
I've had a new router delivered (I was told it needed upgrading) and have installed it. All working fine. I packed up the old one and dropped it off at my local Yodel pick-up point as requested. Today (14 August) I had an email from Virgin asking where the equipment was. Sounded a little threatening. I dropped the box off on Wednesday 10 August, was told I would receive a confirmation that Yodel had picked it up. I had entered my email address carefully on the phone they were using to manage the process at the pick-up point and checked it, but have received no receipt. I've tried downloading the Yodel app, but it won't let me enter my address to complete the installation of the app. All I've got is a photo of the label that I fixed to the box. How can I prove to Virgin that the box is on the way or find out whether that they have received it?Order dispatch
I made an order last week for Gig1 broadband (hub 5) and stream Box. The Yodel tracking has been on “With sender” status since 00:00 29/06 and is due for delivery tomorrow but this looks like Virgin Media have not dispatched the order. Can this be followed up please as it is looking unlikely to be delivered on time. Upgrading my package so far has been a nightmare at every step including this stage so i have very little confidence that the goods have been dispatched.Yodel still not delivered hub
Was told delivery would be 21st May only for Yodel to send me a message stated delivery would not be happening until the 22nd May! I waited, contacted there CS only for a Yodel we chat person to to change my delivery date!!! I contacted VM yesterday only to be told, yes it's being delivered today they can 💯 reassure me and 25£ would be credited to my account. No delivery and no updates on the Yodel App! I have had enough....Yodel are incompetent and VM are giving customers the run around!Quick start kit delivered to wrong address
Recived an upgrade to the 1Gig service via volt. I was ment to receive a quick start kit today which I assume would be a new router. However, it seems the Quick start kit was delivered to a different address rather than my own according to the yodel tracking system. (Picture of delivery is completely different to my own address) Spoken to the Virgin team this evening and I got the impression they didn’t know what to do. Can someone please organise replacement equipment to be delivered by a more reputable courier?