VM Connect App Cannot Find Hub 4
My VM Connect App cannot find my hub 4. I am running the latest version of the app on iOS 17.5.1 I have tried following the instructions on related forum posts, such as resetting my hub, clearing the app data and removing my VPN connections, but the issue still remains. Last week I raised a first line support ticket with Virgin Media over the phone but nobody has followed up. This is incredibly infuriating and I can't bear the thought of calling VM to describe the problem to the support team who do not understand the VM Connect issue that I’m experiencing. Please help resolve the issue as I’m unable to review or test the efficiency of my Virgin Media service.Cannot connect to Hub 4 Router via IP Address. VM Connect cannot find router.
Had Hub 4 for maybe 2 years. On and off issues. Then 2 days ago I try to access the router to switch off 5g to add a 2.4g Wifi plug and cannot connect to the router ip address. After many attempts get to the password page, sign in and it's simply a blank white screen. VM Connect app wouldn't start at all, then occasionally tries to get the info. But never finds the hub. VM Connect has NEVER actually worked. Occasionally it finds the devices, but immediately reverts to 'Hub not found". Mostly it goes immediately to "Hub not found'. Which is ridiculous. Full WiFi no issues. Ethernet cable for desktop Mac. Fully up to date. No iPhones can connect to ip address either. I don't have access to android phones to see if any difference. Not that there should be. Tried rebooting. Tried hard reset router via pinhole for 60 seconds. Tried switching everything on and off and reconnecting any ethernet cables over and over again, to no avail. Cache's deleted. Apps re-installed. nothing works. Help line - spend HOURS waiting to be transferred to "tech team' for which I am told I may well be charged. Didn't even get through. There's only so long you can spend waiting on a phone and we are talking hours. Not impressed with the service. Been a customer for 16 years - since the beginning. Telewest before then! Any suggestions?
pod shows as not connected on VM connect
I have a new pod and it shows on vmconnect as not connected and as an ethernet device, after initially showing as connected by wifi. My WiFi analyser shows 4 WiFi connections, I assume 2 from the router, 2.4 and 5, and 2 from the pod. Why does vmconnect show the pod as an ethernet connection when it is connected by WiFi and as not connected when the light is off so I assume it is connected? I know it takes a day or two to settle.