Forum Discussion

lukemb64's avatar
lukemb64
Tuning in
11 months ago

pod shows as not connected on VM connect

I have a new pod and it shows on vmconnect as not connected and as an ethernet device, after initially showing as connected by wifi. My WiFi analyser shows 4 WiFi connections, I assume 2 from the router, 2.4 and 5, and 2 from the pod. Why does vmconnect show the pod as an ethernet connection when it is connected by WiFi and as not connected when the light is off so I assume it is connected? I know it takes a day or two to settle.

  • Hi lukeemb64,

    Thank you for your post. I'm very sorry to hear about the issue with your WiFi pod. 

    Is this still happening or has it settled?

    ^Martin

    • lukemb64's avatar
      lukemb64
      Tuning in

      Hi Martin, thanks, for getting back. It is still showing as an ethernet device which is not connected on vmconnect so I cannot see any indication of its health. On the other hand there are no lights showing and there are 4 connections showing on my wifi analyser, I assume two from the router and two from the pod. So I'm not sure whether it is working or not! Thanks!

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team

        Hi lukemb64, no problem at all. Thank you for your response.

        I can see you've spoken to the team since you last posted. Has the issue now been resolved? 

        Advice on how to fix any WiFi Pod issues can be found here

        Please pop back to us at your earliest convenience.

        Regards,
        Daniel