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mcleo-d's avatar
mcleo-d
Tuning in
9 months ago

VM Connect App Cannot Find Hub 4

My VM Connect App cannot find my hub 4. I am running the latest version of the app on iOS 17.5.1

I have tried following the instructions on related forum posts, such as resetting my hub, clearing the app data and removing my VPN connections, but the issue still remains.

Last week I raised a first line support ticket with Virgin Media over the phone but nobody has followed up.

This is incredibly infuriating and I can't bear the thought of calling VM to describe the problem to the support team who do not understand the VM Connect issue that I’m experiencing.

Please help resolve the issue as I’m unable to review or test the efficiency of my Virgin Media service.

hub4
vmconnect

6 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    9 months ago

    Any use of the VM Connect app with a Hub 4 may cause Hub 4 menu failure & VM Pods to go offline.

    Manage the Hub 4 via http://192.168.0.1/

    Performance test the VM Hub via :

    https://www.samknows.com/realspeed/

    Once the test begins click on: Run full test to see all the stats.
    The speed at the Hub should reflect your subscription.
     

    • mcleo-d's avatar
      mcleo-d
      Tuning in
      9 months ago

      Thank your for your response.

      I have tried logging into the Hub 4 directly but the control panel does not render in my browser.

      This seems to be an innovative work around, but there seems to be an issue with the Hub 4 firmware that needs to be resolved. 

  • Client62's avatar
    Client62
    Alessandro Volta
    9 months ago

    "the control panel does not render"  i.e.  the Connect app has already corrupted the Hub 4.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      9 months ago

      Makes you wonder why people bother with the app at all .......

  • Client62's avatar
    Client62
    Alessandro Volta
    9 months ago

    .... folks would give up their fentanyl long before they will uninstall the Connect app !