Switch date changed
I ordered a VM fibre broadband package early September with an installation date of 10th December (that was the earliest available). I assumed it was because VM would have to inspect it my existing line (it's fibre already) was sufficient and a backlog of orders. I got an email on the 8th October from my current provider that VM had changed my switch date to 26th October. When I look at my VM order it still says the December date. I've not received any equipment or other emails from VM since I placed the order. Should I be concerned that I'm going to be left without internet? What should I do?Terrible service from virgin media business
My wifi service on my business router went down Wednesday 8/11/23 at 11:00am. After being told nothing was wrong with it and that I just need to turn it off and on again by fault support, which I had already done, the problem persisted and they said they’ll set up a fault ticket and I would just need to respond to their message to update on the situation. I was met with the below message no less than 11 times before I called again, and the support service told me “the number just doesn’t work sometimes, it works for some customers but not everyone”. This is already bad enough, but then today I get a message saying that the technician will come on the 11th of November at 7pm. That is over 120 hours from when I reported the issue and is unacceptable that it’s going to take that long to fix At minimum. I would highly recommend not to ever use virgin media service if avoidable since this is the second time something like this has happened within the past 2 weeks.
