Correct Installation?
Hi We had a Virgin broadband installation around 1 year ago, for some time now, we have been suffering from intermittent connection problems, the VM connect diagnostic app tells us there is a problem, but we have to wait 24 hours before can progress the issue to an engineer and by then it has cleared itself. I was really unhappy with the installation engineer, he was rude, obnoxious and made a real mess. I did report him at the time and left very negative feedback but heard nothing from Virgin. My question is whether our cable splitter, dangling on our outside wall and exposed to rain, water and the elements is acceptable? I am thinking that water ingress could be causing our intermittent problems. What do people think?
