Forum Discussion

BlueField's avatar
BlueField
Joining in
4 days ago

Correct Installation?

Hi

We had a Virgin broadband installation around 1 year ago, for some time now, we have been suffering from intermittent connection problems, the VM connect diagnostic app tells us there is a problem, but we have to wait 24 hours before can progress the issue to an engineer and by then it has cleared itself.

I was really unhappy with the installation engineer, he was rude, obnoxious and made a real mess.  I did report him at the time and left very negative feedback but heard nothing from Virgin.

My question is whether our cable splitter, dangling on our outside wall and exposed to rain, water and the elements is acceptable?  I am thinking that water ingress could be causing our intermittent problems.

What do people think?

 

Broadband
Connection
installation
splitter

10 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    4 days ago

    It should be protected from direct rain, either in a box or under cover. Depending on the length of cables pulling on each side, it might need physical support. 

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    4 days ago

    If this is external the splitter should certainly be inside the omni box. Where do those two cables go to?

    • Mr_K's avatar
      Mr_K
      Knows their stuff
      3 days ago

      Did the 'engineer'  wear spurs and tie his horse to the garden gate? 

    • BlueField's avatar
      BlueField
      Joining in
      3 days ago

      One goes through the wall to a Hub3 and the other one goes through the wall further up to the 360 box. 

      • jpeg1's avatar
        jpeg1
        Alessandro Volta
        3 days ago

        Two holes in the wall? 

        There should be one cable through the wall and the splitter inside. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 days ago

    I wonder where the single cable comes from?  Is it from the ground or from another VM install?

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        5 hours ago

        Hi BlueField 

        Thanks for posting and welcome to the community. Sorry to hear of the experience with the install engineer and also for any service issues. We'll send you a PM to sort out the cabling for the Omni Box but to clarify a point why you didn't hear back about the feedback. due to colleague confidentiality, only the engineer who visited and their Manager would have been aware of it. Best wishes.