Correct Installation?
Hi We had a Virgin broadband installation around 1 year ago, for some time now, we have been suffering from intermittent connection problems, the VM connect diagnostic app tells us there is a problem, but we have to wait 24 hours before can progress the issue to an engineer and by then it has cleared itself. I was really unhappy with the installation engineer, he was rude, obnoxious and made a real mess. I did report him at the time and left very negative feedback but heard nothing from Virgin. My question is whether our cable splitter, dangling on our outside wall and exposed to rain, water and the elements is acceptable? I am thinking that water ingress could be causing our intermittent problems. What do people think?Splitter - two tvs - signal strength issues - adjustment possibly required
Hi - I have two TVs receiving virgin TV via a splitter. TV 1 - diagnostics are telling me signal strength is Good TV 2 - diagnostics are telling me signal strength is Fair A virgin technician came round and reluctantly tested the connections and confirmed this but said that there was nothing more he could do. I told him that the signal strength coming into the property had never been adjusted to accommodate the two signals however he just shrugged his shoulders, told me that it was tough luck and left. (I was not impressed by this by way). Can somebody please let me know if a more enthusiastic technician can come out and explore the signal strength possibility please (trying to explain this on the customer helpline will not be easy)? Regards, Richard
