Virgin Media 360 - Netflix - No Sound
Excuse me asking this afresh but other responses seem to have been archived. I have a V6 box running 360. For Netflix only, other apps are OK and TV ok I get no sound. It has been occassional up to now and a restart of the box has cured. Reloading Netflix alone does not resolve. Today i have restarted twice, checked other apps, tried reloading Netflix, xhecked connections and speed and still get no Netflix sound. I know from past experience that if I contact Netflix they will recommend restarting the box which won't assist. Any thoughts or suggestions on a fix? Thanks
Lost sound on V6
Last night the sound was ok on the V6, this morning it had gone. All connections are ok. TV has sound from other sources. I just called 151 and got sent a link. It ran some diagnostics and then froze. The last URL is ... https://www.virginmedia.com/support/help/tv/tv-faults/diagnostics/C8A_V6/error I am guessing it has detected a fault but it is just showing the VM logo animation. I have tried fault detection via the website again and I end up at the same point. Any clues ??