Serious issue with TV360 recordings
So I have used the 360 box for years with no problems, but in the past month all of my recordings and planned recordings have disappeared twice. The apps stopped working too. An engineer came last week for an outage and afterwards I had to log back into all apps. Despite that, the issue with recordings disappearing has happened again. As I suffer from chronic pain especially in my hands it is very frustrating to say the least. This never happened with my TiVo box in years, and it had not happened at all since moving to the 360 until last month. The service now feels very unreliable. Please confirm if this is a known fault and what Virgin is doing to resolve it.Delete this recording from storage not working correctly
After the most recent update, V5.14, when I finish watching a recorded programme, I no longer get asked to delete the recording. I have checked and I still have the "Ask to delete after watching" option on. Before the latest update, I used to get the "Delete this recording from storage?" prompt with an option to either "Delete" or "Keep". However, now, in order to get this prompt to appear, I now need to watch the recorded programme, go back to the recordings list or home screen, then start watching again. At thus point j stop to the end and I then get the "Delete thus recording....." prompt and I am able to then choose delete or keep. Has anyone else had this issue, or is it just me?Virgin TV Go - Only Available at Home
This same problem has just started happening to me today when it was working fine 48 hrs ago. I've got all the info above but whenever I try to private message ModTeam it gives error message Correct the highlighted errors and try again. Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied. There is no HTML in my message and no highlighted errors, whenever I try to send it just keeps popping up with the above. Please advise how to send my diagnostic information and get Virgin TV Go working again to watch recordings. Is you set top box turned on when attempting this - YES, I'm currently watching it to be sure 🙂 What set top box do you have (e.g. 360, V6, Stream) - V360 Please make sure the Standby power is set to either Active or Fast Start – TVGo does not connect if the box is in Eco mode. - YES, it's on Fast Start Please go to the TVGo App / Settings / Diagnostics and send us a copy of what is listed - TRYING TO, see problem above. DEVICE 1 iPad & DEVICE 2 iPhone - neither working any more. This worked fine within the last 48 hrs ( I upgraded to V360 a week ago and it's been working ok since then).Unwatchable glitching
My tv is glitching so badly from the bottom of the screen upwards when watching certain channels or certain recordings. It makes them unwatchable and then we end up just having to delete them. Ive gone through all the help on the app with the box and broadband. It says i have an issue but just keeps telling me to restart the box which i have done numerous times and im trying to chat to anyone online but it doesnt allow me to use that option. Help please!!!! I think i need an engineer.
V6 box recordings - recover/back up recordings?
As the title suggests, we're due an engineer today as our V6 box is seemingly dying, is there any way to recover/back up recordings? This happened previously 3 years ago with a former box, lost hours of unique unwatched sporting events, and seemingly gonna happen again, can anyone on the Virgin Media side help, as I assume it'll just be binned, much to our disappointment again... Picture attached of the label if it helps.   Thanks! [MOD EDIT: Subject title changed for clarity]
