Overcharged
I upgraded my contract to 500 mpbs on 28th February only to find that the hub is only this powerful if you're standing within a metre! Agreed a cost of £68 but I'm being charged £72. I ordered a pod via chat on 3rd March after the upgrade caused this drop in wifi in the further parts of my house and it still hasn't arrived one month later! Any suggestions how I can get help, firstly for the fact I'm being overcharged but also why I don't have a pod on it's way to me when being a Volt customer I can supposedly get them without an interrogation. I don't have faith in chat as this is the source of both my issues. Thanks in Advance
Pod is dead
Hi everyone My WiFi pod has suddenly ceased to function, I've gone through every diagnostic I can think of, I work in the IT industry so have a decent track record. It appears to be the power supply, but I could be wrong? Is there anything I can do to avoid talking to "Customer Service"? I am considering replacing the hub at the moment, modem mode. But the ones I like are quite expensive. Couldn't connect via Virgin Connect app, it just keeps crashing. I'm current on 1GB, any suggestions would be most appreciated. Jonathan
Pods Disconnected and Won’t Reconnect
I have 2x wifi pods that appeared to be working ok for a while but a few days ago showed as disconnected in the app. I tried rebooting them and my hub, but they would not reconnect. So I removed them in the app and tried to add them again - now they don’t appear to do anything. if you plug them in they light pluses slowly in white, then slightly quicker in green, then back to slow white, and they just go around in a loop. interestingly, when went back into the connect app after a half hour it said that the install had failed and to try again. The serial number of the pod it said to power up didnt match the serial number of either pod I have. Any ideas would be most welcome.Unable to order WiFi pods
I feel like I am going around in circles to get Wi-Fi pods. The app won't give me the option to order one, despite the scans showing low speeds in multiple zones and totally unable to connect to wi-fi in some rooms. It's impossible to get through to anyone on the phone. I am desperately searching for someone for Virgin Media to assist me with this as I've only been a customer for a fortnight and everything seems such a struggle to complete. I've tried the Customer Service numbers from this forum but end up going around in loops.How to get Hub5 and wifi pods
Hi, I just renewed contract with Gig 1 fiber , however i am facing issues with Wifi in parts of the house (1st floor and rear of the house). First I don't see a way to request a replacement of the Hub 4 for a Hub5 (never understood why i had a Hub4 in first place) and second the VM app is dumb and says i don't have a Hub or can't recognize it so no way to order pods. Calling the 0345 number just get me going circles until it disconnects. Anyone could help me?1Gig Service Request Pod
Morning all, I'm currently on the 1gig service and would like to request a Pod for upstairs. I've tried using the VM Connect app on two devices and on both it simply states it cant find my hub. Its done this for the last few weeks. How do I request a Pod without being able to use the app? All help much appreciatedUnable to find option to order 2nd pod
I have Volt 250 with the Max guarantee. After a lot of effort I managed to order my first pod via the webchat due to my WiFi coverage being well below 30mbps in most rooms in my house. This has improved the coverage, but there are still rooms getting less than 20mbps. According to the FAQs I've read I need to find the WiFi Max tab on my account and follow the instructions there to order a 2nd pod. But I can't find that tab anywhere, can anybody help direct me, or else give me another way to order the 2nd pod.
