WiFi Pod Not Connecting to Hub
I have recently received the black WiFi pod to improve our WiFi in parts of the house. I have followed the instructions for installation (through the box instructions, and the instructions through VM Connect App), and tried the pod in multiple locations. The latest location I tried is about 10 feet from the main router (Hub 3) with a direct line of sight and still not connecting after 24 hours. Any recommendations on how I might resolve this, or raise this with Virgin? There's seems to be no contact for support through their app. Thanks!WiFi pod causes cracked socket
I’ve had a Wi-Fi pod upstairs for about a year and it has done a great job of boosting the signal around the house. However tonight I noticed quite a loud buzzing / fan noise from the pod. Worried about safety I turned it off and unplugged it from the wall, and noticed it has caused a massive crack across the socket, rendering it highly unsafe. I’ll have to call an electrician and get them to install a new socket. I’m not sure what to do about the pod. Obviously don’t want the same thing to happen again!Request to order additional pod
Hello, I have one pod. However, I am getting a poor signal elsewhere. (Download 13 Mbs, and upload 7 Mbs). I would like to order another pod. I understand this should be possible on the app, but it doesn't seem to work. Please can someone contact me on here and put the order through? Thank you.Wifi pod - customer support scam/lies
I recently signed on for a new contract, it included a hub upgrade from 3 - 5. I had an existing pod which is now not compatible, after a lot of back and forth, they agreed to send me a new compatible pod. I have spoken with upwards of 10 members of the "customer support" team for an hour or more each time, every single person has lied, fobbed me off or actively abused me on the phone. I'm pretty tech savvy and committed to sorting a problem, but I've never had such a horrendous experience as this. The loop is just constant, get through explain the same problem, they don't get it, pass me to someone else, who says they'll sort it, promises they'll call me back that it's being resolved, but nothing they can do on the phone, assurances...then nothing and it starts again. They apparently can't send any emails of evidence of what's been said or promised, they can't generate bills or contracts, they can't share what the status is of an issue and they don't have the contact details of any internal teams or staff....so essentially there is no customer service. Anyone manage to avoid the scam/doomloop and actually get something resolved?Overcharged
I upgraded my contract to 500 mpbs on 28th February only to find that the hub is only this powerful if you're standing within a metre! Agreed a cost of £68 but I'm being charged £72. I ordered a pod via chat on 3rd March after the upgrade caused this drop in wifi in the further parts of my house and it still hasn't arrived one month later! Any suggestions how I can get help, firstly for the fact I'm being overcharged but also why I don't have a pod on it's way to me when being a Volt customer I can supposedly get them without an interrogation. I don't have faith in chat as this is the source of both my issues. Thanks in Advance
Pod is dead
Hi everyone My WiFi pod has suddenly ceased to function, I've gone through every diagnostic I can think of, I work in the IT industry so have a decent track record. It appears to be the power supply, but I could be wrong? Is there anything I can do to avoid talking to "Customer Service"? I am considering replacing the hub at the moment, modem mode. But the ones I like are quite expensive. Couldn't connect via Virgin Connect app, it just keeps crashing. I'm current on 1GB, any suggestions would be most appreciated. JonathanPods Disconnected and Won’t Reconnect
I have 2x wifi pods that appeared to be working ok for a while but a few days ago showed as disconnected in the app. I tried rebooting them and my hub, but they would not reconnect. So I removed them in the app and tried to add them again - now they don’t appear to do anything. if you plug them in they light pluses slowly in white, then slightly quicker in green, then back to slow white, and they just go around in a loop. interestingly, when went back into the connect app after a half hour it said that the install had failed and to try again. The serial number of the pod it said to power up didnt match the serial number of either pod I have. Any ideas would be most welcome.
