WiFi pod causes cracked socket

Question

I’ve had a Wi-Fi pod upstairs for about a year and it has done a great job of boosting the signal around the house. However tonight I noticed quite a loud buzzing / fan noise from the pod. Worried about safety I turned it off and unplugged it from the wall, and noticed it has caused a massive crack across the socket, rendering it highly unsafe. I’ll have to call an electrician and get them to install a new socket. I’m not sure what to do about the pod. Obviously don’t want the same thing to happen again!

Client62 · Answer

Do share photos of the damaged mains socket and the failed Wi-Fi Pod.

The VM Pod is the property of VM, they may ask for it back at any time in the future and attempt to charge a fee if it can not provided - so hang on to it.

Cardiffman282 · Answer

Do please report this incident to Trading Standards https://www.tradingstandards.uk/consumer-help/&nbsp;

Daniel_Et · Answer

Hi louise2471 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

We're sorry to hear about what's happened with the WiFi Pod and appreciate your concern 😔

In order to discuss this with you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

Regards,
Daniel

Suze2 · Answer

I also have this issue. Brand new socket in extension cracked. Tried the pod in a different socket in case the socket had been damaged by something else and that one is now showing a crack to. Very disappointing.

Client62 · Answer

Seriously...&nbsp;...perhaps try the defective VM Pod in every socket of the house and see how long it is before the Fire Service are needed !&nbsp;

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WiFi pod causes cracked socket

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