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Candh0446's avatar
Candh0446
Tuning in
25 days ago

Overcharged

I upgraded my contract to 500 mpbs on 28th February only to find that the hub is only this powerful if you're standing within a metre! Agreed a cost of £68 but I'm being charged £72. I ordered a pod via chat on 3rd March after the upgrade caused this drop in wifi in the further parts of my house and it still hasn't arrived one month later! Any suggestions how I can get help, firstly for the fact I'm being overcharged but also why I don't have a pod on it's way to me when being a Volt customer I can supposedly get them without an interrogation. I don't have faith in chat as this is the source of both my issues. Thanks in Advance

pod

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  • Tudor's avatar
    Tudor
    Very Insightful Person
    25 days ago

    VM, even with pods, only guarantee WiFi speed of 30 Mbps. The speed you buy is the broadband speed of your incoming connection, not the speed of WiFi. If you use an Ethernet cable connected device you should get near the incoming speed.

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    25 days ago

    Hi Candh0446, thank you for your post.

    We're sorry to hear about the poor experience you've had and that you feel this way 😔

    I can see my colleague has responded to your post on another thread. If you could please answer the questions asked at your earliest convenience, that'd be much appreciated.

    Thank you for your support Tudor 👍

    Regards,
    Daniel

    • Candh0446's avatar
      Candh0446
      Tuning in
      25 days ago

      Hi, Not sure what other questions are?I've had no reply from anyone at VirginMedia to help me. I'm not understanding that it's acceptable to get a speed of 30 unless every tech device is connected via an ethernet cable! Surely thats a joke?

      No pod answer tho?! Where is the pod I ordered through chat on 3rd March?

       

      • carl_pearce's avatar
        carl_pearce
        Superstar
        25 days ago

        https://community.virginmedia.com/discussions/Wireless/no-pod-and-500mbps-upgrade-makes-everywhere-else-in-house-really-low---20mbps/5630944/replies/5631783

        And no, not a joke:

        https://www.virginmedia.com/wifi-max

  • amanda6006's avatar
    amanda6006
    Joining in
    24 days ago

    Hi! If your in the same room you should still get decent signal, I have a couple questions

    1. How old is the hub?
    2. Is the hub sat next to or on top of a subwoofer, an alexa or Google home?
    3. Have you checked the hub itself? To do this make sure you're on your WiFi. In the browser type in. 192.168.0.1. It will prompt you to enter an username and password. You can find these on the bottom of your hub. Added them in and once on the home page, go to advance settings. Then tools, then network status. You want to be checking the downstream is lower then 10 but higher than -6 on all channels under power and the upstream is lower than 49 on the power. If not, you need a technician out to resolve this.