Forum Discussion

steven1s's avatar
steven1s
Tuning in
2 months ago

Ordering Wi-fi pod

Hello, I have downloaded the checker app and it has recommended wi-fi pods due to the slow speed I am receiving.  The app takes me to a page and does not let me order.  Could somebody help please?

  • I called support to order a pod, it didn't arrive. called again 2 weeks later, to be told they are sending another, without any explanation of why the first didn't arrive. A month has now passed and still nothing.

    A friend has had a similar experience. seems like they don't want to send them out.

  • Hi steven1s, thank you for your post.

    We're sorry to hear about the problem you're having when trying to order a WiFi Pod 😔

    In order to action this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • Thanks for getting back to me Daniel! Will keep an eye out on messages now.

  • Hi steven1s, thank you for speaking to us via private message. 

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel

    • steven1s's avatar
      steven1s
      Tuning in

      You were very efficient getting back to me and you solved the issue I had.  Amazing again Daniel :)