Forum Discussion

Ucameron's avatar
Ucameron
Tuning in
2 years ago
Solved

Ordering Wi-Fi pods

I have the old VM Boosters but I have run the speed test via the Connect App and have two black spots in my flat (< 2Mbps). The App and advice says I can get the new Wifi pods free, but I cannot find anywhere on the App where there is an option to order them. How do I do this?

  • Yes I saw that thanks and am waiting for VM to contact me back. It’s frustrating when one part of their network says you can order via the Connect App once you’ve down a speed test around your home, but there’s no facility to actually do that!

  • I looked at that and had already scanned every room with the Connect App, but the “optimise wifi” option  wasn’t evident. I’ll give them a call 👍

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team

      Hi Ucameron 👋.

      Thanks for reaching out, apologies in the delayed response. Are you still having ongoing issues with this or has it been resolved since Monday? Please let us know.

      Sabrina

  • I have had no joy in getting an order for a pod put in. It's like Virgin don't want to give them out...

    I would appreciate any help in getting one. I've checked the speeds via the app and in the one area I have from nothing to 15mbs and in between. I am on the Gigabit package.

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team

      Hi there chriszzzzzz 

      Thank you so much for your post and welcome to the community forums, it's great to have you here. 

      I am so sorry that you have also faced an issue ordering a Pod. Can I ask if you have been able to run checks via the app following these steps: 

      ·         Tap Start the scan
      ·         Then Start the scan again
      ·         While connect to WiFi, Tap I’m ready
      ·         Wait 2 mintues for Scan
      ·         Scan complete, Tap continue
      ·         Tap Add a room, Tap the room you're in
      ·         Start the Scan (do this in every room)
      ·         Scan complete
      ·         Tap Optimise WiFi now if an option
      ·         If so, Tap Optimise
      ·         Optimisation complete, Tap Rescan room, 
      ·         Tap Start Scan
      ·         Tap Order a WiFi Booster if an option
       

    • Andy561's avatar
      Andy561
      Joining in

      I'm having difficulty getting one as well. I can't get any internet or use the second TV box in a bedroom and have contacted Virgin numerous times. I have been assured a pod has been ordered and will be with me in 3-5 days on a number of occasions but they never arrive.

      I'm fuming I can't use a service I'm paying a lot of money every month for 

      • Natalie_L's avatar
        Natalie_L
        Forum Team (Retired)

        Hello Andy561, 

        Thank you for reaching out to us here on the community. 

        We are very sorry to hear you are experiencing issues with ordering a WiFi Pod. 

        In order to look in to this further, I am going to pop you over a private message to take a few more details. This will be available via the red bar at the top of the page. 

        Speak soon, 

         

  • I'm also having the same difficulties getting a WiFi pod. I'm on the gigabyte package and when I scan in my living room, I rarely get more than 15mbs. When I use the VM Connect app to request a pod, I end up on a screen telling me to call VM. When I call (and I've tried several times) no one seems to be willing to send me a WiFi pod. Can someone from VM private message me so I can get this sorted out. Thanks.

    • Steven_L's avatar
      Steven_L
      Forum Team

      Thanks for coming back to us gav_hay. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
      Kind Regards,
      Steven_L

    • Steven_L's avatar
      Steven_L
      Forum Team

      You're very welcome gav_hay and please let mw know if you have any further issues.

      Kind Regards,

      Steven_L

  • Recently upgraded my internet to the 1gb in being told I’d be able to get 3 pods with this (which swayed me as I have to use boosters upstairs and in the garage) but I couldn’t get them ordered until receiving my new hub. 2 weeks later I phoned Vm to order 1 pod to be told I’m only eligible if a test says that I am? This wasn’t what I was told when signing up for this and was then told I can’t be given them as the test came back ok?

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team

      Hey Jcon191, thanks for reaching out to us and a warm welcome to the Virgin Media Community Forums. 👋🏼

      I'm sorry to hear about the troubles you're having with the Wi-Fi pods.
      I will assist you on this and get this sorted for you.

      I will send a private message.

      Kind regards,
      Ilyas.

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team

      Thanks for speaking with us today Jcon191 on the forums.

      I'm glad we have been able to assist and get you the Wi-Fi pod as needed.
      Let us know if you need anything else and we'll assist.

      Kind regards,
      Ilyas.

  • I am trying to find help on ordering a WiFi pod which I need for poor signal in one of the rooms in my house that has poor signal. It say you can order in the app but reading a lot of posts here this is not possible and you need to get some help from here.

    can I get help from one of the virgin mods please in getting a pod ordered?

    John

    • Gareth_L's avatar
      Gareth_L
      Forum Team

      Hello john13.

      Thanks for your first post and welcome to our Community.
      Sorry to hear you are having an issue ordering a Pod. 
      Don't worry help is here, sorry it took a few days to get back to you.
      If you don't mind, I will need to send you a private message to pass security. Once that has been passed I can look at ordering the pod for you.
      If you can check your logo at the top right of your screen that would be great. 
      Regards     
      Gareth_L