High packet loss, Area 12
In the B37 6 area of Birmingham, I've been getting high packet loss warnings from about 1520 continuously. The amount is ranging between 19-21% and is causing my router to switch to its fallback connection. There's nothing in the router log to suggest anything amiss, except for dozens upon dozens of profile changes: Time Priority Description 31-08-2025 17:01:29 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=8c:9a:8f:13:39:4d;CMTS-MAC=00:01:5c:85:c8:70;CM-QOS=1.1;CM-VER=3.1; 31-08-2025 15:57:41 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=8c:9a:8f:13:39:4d;CMTS-MAC=00:01:5c:85:c8:70;CM-QOS=1.1;CM-VER=3.1; 30-08-2025 16:33:51 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=8c:9a:8f:13:39:4d;CMTS-MAC=00:01:5c:85:c8:70;CM-QOS=1.1;CM-VER=3.1; 30-08-2025 15:30:02 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=8c:9a:8f:13:39:4d;CMTS-MAC=00:01:5c:85:c8:70;CM-QOS=1.1;CM-VER=3.1; 30-08-2025 00:36:46 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=8c:9a:8f:13:39:4d;CMTS-MAC=00:01:5c:85:c8:70;CM-QOS=1.1;CM-VER=3.1; 29-08-2025 23:32:57 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=8c:9a:8f:13:39:4d;CMTS-MAC=00:01:5c:85:c8:70;CM-QOS=1.1;CM-VER=3.1; 26-08-2025 01:11:33 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=8c:9a:8f:13:39:4d;CMTS-MAC=00:01:5c:85:c8:70;CM-QOS=1.1;CM-VER=3.1; Voltages seem pretty much in order: 3.1 Downstream channels Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile) 33 Locked 41 6.3 2162417368 63 3.1 Upstream channels Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation 6 10.4 30.5 2K QAM 256 3.1 Upstream channels Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts 6 OFDMA 208 74000000 36 0 Other useful information: Earlier this year we had a new cable pulled from the headend because we're right on the threshhold for gigabit+ service, and needed the higher spec coax. We'd been having consistent connection bounces before that. Approx 2 months ago we had to replace the Hub5 because it completely failed - dead, no power, no response. Any thoughts anyone?
PACKET LOSS/DROPS
I've been having issues where my connection experiences spikes and complete dropouts, 30 minutes apart. I have been running BQM since Friday 6/6/25, as you can see in the attached graph from 8th-9th, the space between drop outs are quite consistent. I have: - Fully reset to factory settings. - Disabled IP Flood Detection (suggested solution on another site) - Tested other devices (another PC, 4 Phones, Xbox Series X, 2 TVs) all experience the same connection issues. - Pinged various IP Addresses and all came back with no loss. I am connected via Ethernet to the 10gbps port, my PCs ethernet port is compatible with those speeds: https://www.speedtest.net/my-result/d/812c9d78-d2e7-4766-9f17-9cd7acd688b1 Other devices are Wifi (PC is Wifi 6, rest are 5ghz/2.4ghz) Package Info: 2gig up and down These are my router stats: PON modem status Online Connection mode IPOE IPv4 firewall Online IPv6 firewall Online IP_VOIP Down IP_DATA Up Transceiver temperature 29 Transceiver voltage 3 Laser bias current 12 ONT transmit power 5200 ONT receive power -16400 Network access Allowed Baseline Privacy disabled PON Mode XGS-PON 09-06-2025 11:12:46 notice GUI Login Status - Login Success from LAN interface 09-06-2025 11:11:29 notice erouter0 ipv6 address is empty 09-06-2025 10:56:29 notice erouter0 ipv6 address is empty 09-06-2025 10:41:29 notice erouter0 ipv6 address is empty 09-06-2025 10:31:20 notice GUI Login Status - Login Success from LAN interface 09-06-2025 10:31:14 notice GUI Login Status - Login Success from LAN interface 09-06-2025 10:30:37 notice GUI Login Status - Login Success from LAN interface 09-06-2025 10:30:06 notice GUI Login Status - Login Fail from LAN interface 09-06-2025 10:26:29 notice erouter0 ipv6 address is empty 09-06-2025 10:11:29 notice erouter0 ipv6 address is empty 09-06-2025 09:56:29 notice erouter0 ipv6 address is empty 09-06-2025 09:41:29 notice erouter0 ipv6 address is empty 09-06-2025 09:36:50 notice IPoE IPv4 ping failed 09-06-2025 09:26:29 notice erouter0 ipv6 address is empty 09-06-2025 09:11:29 notice erouter0 ipv6 address is empty 09-06-2025 08:56:29 notice erouter0 ipv6 address is empty 09-06-2025 08:41:29 notice erouter0 ipv6 address is empty 09-06-2025 08:37:10 notice IPoE IPv4 ping failed 09-06-2025 08:37:00 notice IPoE IPv4 ping failed 09-06-2025 08:26:29 notice erouter0 ipv6 address is empty 09-06-2025 08:11:29 notice erouter0 ipv6 address is empty 09-06-2025 07:56:29 notice erouter0 ipv6 address is empty 09-06-2025 07:41:29 notice erouter0 ipv6 address is empty 09-06-2025 07:36:49 notice IPoE IPv4 ping failed 09-06-2025 07:36:39 notice IPoE IPv4 ping failed 09-06-2025 07:26:29 notice erouter0 ipv6 address is empty 09-06-2025 07:11:29 notice erouter0 ipv6 address is empty 09-06-2025 06:56:29 notice erouter0 ipv6 address is empty 09-06-2025 06:41:29 notice erouter0 ipv6 address is empty 09-06-2025 06:36:59 notice IPoE IPv4 ping failed The network logs go much further, with regular error messages stating "IPoE IPv4 ping failed". This will be the 2nd router I am on, having the 1st replaced by an engineer for similar issues. Frankly, at £96 per month, I expect a far superior service. The speeds are good, sure, fantastic even. But it's no good having "lightning speeds" when you can't use them! If anyone else is experiencing this issue, or similar, please feel free to contribute your findings. VM, I eagerly await your advice/solutions as this is now affecting my employment. Regards.Constant high latency and dropped packets over the last few weeks
Been having high latency spikes and dropped packets constantly.Also, I am locked at 50mbps for my max traffic rate even though its meant to be 150 https://www.thinkbroadband.com/broadband/monitoring/quality/share/3c66786647c966f32166b514861e7c18629b96c9-02-03-2025
Latency spikes and packet loss spikes EVERY hour for the past 18 months.
Never had this issue when the house was on a GIG1 (HUB4) plan in my dads name. 18 months ago I switched to M350 (HUB3) in my name for a better price as an new customer. Same address, same wiring etc, nothing changed physically on the set up. I run the hub in modem mode and use a Deco x20 as my router. Zero issues or drop outs in normal day to day stuff, it's just when gaming and you could almost set your watch by the frequency of it. Every single hour without fail, for about 30 seconds, I'll have huge ping spikes and huge packet loss making my games unplayable in that moment, before it all settles down like nothing has happened. Most noticeable on Rocket League and PUBG. Every hour there will be 30 seconds where everything just goes to **bleep** and I can't move or do anything. It's cost me more games/goals than I can count and frankly I'm really fed up with it now. Ping will jump from 40 to 1000+, packet loss will jump in to the red and I will sound like a robot in party chat. Everything in the Series X connection settings is as it should be, open NAT, low ping, no packet loss etc. It makes no difference if I'm hardwired or over wireless, it happens regardless. I know it's my end as my partner I play with has no issues on their end as I'm being thrown around and sounding like a robot over comms to them, telling me it isn't on the games server side. I remember reading a post here a while back, from somebody on GIG1 who said he had to contact virgin and ask to be opted out of some random speed test thing they do each hour? I can't remember the full details of the post but I'm not sure if it would apply to me on a M350 plan on a HUB3, I'm pretty sure he said it was exclusive to the GIG1 and the latest hub. He concluded it was Virgin sending packets periodically to the router to measure performance/speed and it was also hindering his gaming sessions in the same way it is mine. He opted out and his issues ceased. This has been going on for the best part of 18 months now and I've done countless resets of the whole system, I've tried wireless vs wired, I've tried using the HUB3 in both router mode and modem mode, nothing fixes it. I do have broadband quality monitoring (BQM) set up and it doesn't show problems, my connection is always online except for big outages that everybody in the area will get. Does this Virgin sending packets to the router ring any bells with anybody? Could they also be doing it to a HUB3 on M350? This 30 second period of madness is exactly the same every time, making me think it isn't random. It's pretty much 30 seconds of every hour, my ping will shoot right up, in the red, and packet loss the same, as I get thrown around the map/arena without touching my controller, rendering me completely useless until it settles down and then plays like nothing has happened for the next hour. Rinse and repeat. I would appreciate any guidance before I have to get on the phone to Virgin, for them to no doubt tell me everything looks fine on their end, as for 99.99% of the time, the connection is fine and I can game as normal. TLDR - Huge ping spikes and packet loss for 30 seconds of every hour. Pretty much a pattern for the best part of the last 18 months. Thanks for reading and I appreciate any input!Consistent packet loss spikes in Valorant
Hello, As of the last 5 or so days, whilst playing Valorant I have been experiencing spikes of packet loss hitting as high as 15% and have been losing over 500 packets per game. Sometimes these spikes last long enough that things freeze for a second or two. Here is a Tracert log i did: Tracing route to 151.106.248.1 over a maximum of 30 hops 1 5 ms 2 ms 2 ms 192.168.0.1 2 * * * Request timed out. 3 14 ms 13 ms 12 ms 80.255.194.218 4 * * * Request timed out. 5 * * * Request timed out. 6 23 ms * * aor.uk-lon03a-ri1.network.virginmedia.net [62.254.42.174] 7 * * * Request timed out. 8 22 ms 21 ms 18 ms uk-lon01c-ri2-ae-6-0.aorta.net [84.116.136.98] 9 914 ms 21 ms 20 ms ae-8.a02.londen12.uk.bb.gin.ntt.net [129.250.66.101] 10 22 ms 20 ms 21 ms ae-10.r22.londen12.uk.bb.gin.ntt.net [129.250.5.156] 11 94 ms 95 ms 97 ms ae-7.r22.nwrknj03.us.bb.gin.ntt.net [129.250.6.147] 12 166 ms 167 ms 172 ms ae-4.r26.sttlwa01.us.bb.gin.ntt.net [129.250.6.177] 13 253 ms * * ae-9.r32.tokyjp05.jp.bb.gin.ntt.net [129.250.4.143] 14 252 ms 251 ms 252 ms ae-0.a00.tokyjp09.jp.bb.gin.ntt.net [129.250.7.14] 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * Thank you for your time100% packetloss
For the last week i have had 100% packetloss no fewer than 5 times whilst my xbox series x is the only device using wifi. My hub has had 5 factory resets, aswell as app based resets that looked like they had fixed the issue until the following night, where it happened again. Not even peak times. Can't even stream disney+ on its lowest settings. Please help as I'm on 1gb broadband package and I'm not getting what I'm paying for.
