Wifi and upload nightmare issues.
Across all our devices for the last 4 months wifi connected devices are intermittently not loading, they just drop off to mobile data or say connected no Internet. We are on the gig bundle. When doing Sam knows tests all looks fine but it's not. The engineers even experienced it when here. When doing speed test downloads speeds are fine but errors out on upload. Had 3 engineer visits, a new hub a new booster, One engineer said he found a ghost network. Even when all hubs etc where off still showing the network. It's driving us crazy, wifi tvs connect and seconds later lose the network again. As do all mobile devices, laptops etc... Any help or suggestions would be very much appreciated5x hub flashing red
Hi all Got setup with the 1gig deal about a month ago and since Friday I've had no connection. Had an engineer callout today which did fix the issue until about 10pm where the router has gone back to flashing red with no hint of a connection. Tried factory reset but still getting the blinking red light. Tried to raise a complaint but their webpage says there's something wrong with the site. Absolute joke and feel a bit foolish for actually thinking this would just work. Any advice as to what to do next or how to get it fixed?The worse experience
Where do I even start... For the last two months, we have had continuous issues with our internet, which has been going down numerous times a day. We have contact Virgin support over 30 times to resolve the issue, they have sent out 3 engineers who have all said we need new wiring and they have opened a 'job' for this to be done and someone will be in contact (No one has ever contacted us to arrange this). After a prolonged back and forth over these two months, we demanded a refund due to no service. We have been informed that we are not expected to pay until the resolution is found. We thought great, at least we were getting somewhere, but again, after weeks of having virtually no internet, we have now had our broadband suspended for no payment. To top it off, to access our account, we need a memorable password which the support team told us we would receive in the post. When it came, the password was blank . We call and call to be met with no resolution, I think at this point my contact number is Virgins contact line. I don't believe we have had such a bad experience in our lives when it comes to a provider, is anyone else having similar problems with Virgin?Internet is down after moving house.
I have recently moved house and plugged the router in l, however we don't have Internet access. I am able to connect to the router but the router itself does not have Internet access. Hub-5 says that the Internet (Access Denied) and I'm unsure why. I have been on the phone with customer service and each and every person I have come into contact with thus far has tried to solve the issue a little, then upon realising they don't know how to solve it, sent me back onto the queue and got another person on the phone. Rinse and repeat for hours. I'm trying to remain patient and collected, but this is a consistent problem I have and it is starting to wear me down. I want my Internet access issue resolved first and foremost, but I am also close to closing my account if this treatment continues.No internet in Hastings 3rd day. Virgin are the worst!
After getting a text to say there was an outage in Hastings on Thursday lunchtime, my broadband has been off since. Each time I call it’s up to an hour. Some staff say there’s an outage some say there’s no outage and some say it’s been fixed. They booked an engineer after me asking on the Friday. I got a text to say he was coming this morning between 8-12pm. They didn’t show. I called. Due to ‘a technical problem’ the appointment wasn’t booked properly so now I’m waiting until Monday afternoon/evening with no service. No internet. So I have lost work, no tv. Nothing. The app says my devices are working. They aren’t. The number to call has constantly said there are no local issues. They couldn’t care less about customers. Not one iota of real help. 5 days with no service and who knows if they will even turn up on Monday?No internet for 24 hours
Got a text yesterday to say there was an outage in the area. Have since received two more texts and the last to say it’s fixed. It isn’t. I have called VM 3 times. Each call close to an hour. No resolution. They ask you to turn the router off and on. No joy. They can’t see the problem but assure you it will be fixed soon. The app is useless. It cannot tell you what the problem is, or how to resolve it. Only basic info which we already know. Who didn’t know to re restart as a first go to? So I’m still without internet in Hastings. There’s no info and when you eventually get through, no help. What kind of service is this? I left sky and for all their faults they now seem brilliant compared to VM. No point calling again as they don’t help or send an engineer or realise that so many people have to rely on internet connection to work. Terrible service. I’m really no further on as to how I can find any info.