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alexmk's avatar
alexmk
Joining in
19 days ago

5x hub flashing red

Hi all

Got setup with the 1gig deal about a month ago and since Friday I've had no connection. 

Had an engineer callout today which did fix the issue until about 10pm where the router has gone back to flashing red with no hint of a connection. 

Tried factory reset but still getting the blinking red light. 

Tried to raise a complaint but their webpage says there's something wrong with the site.

Absolute joke and feel a bit foolish for actually thinking this would just work. 

Any advice as to what to do next or how to get it fixed?

5x Problem
complaint
no internet

4 Replies

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    16 days ago

    Hey alexmk, thank you for reaching out and  a warm welcome to the community, we are so sorry to hear about your connection issues.

    We can see you've spoke to somebody about this  already, did they manage to help at all?

    • alexmk's avatar
      alexmk
      Joining in
      16 days ago

      No, currently trying to sort this. Engineer was supposed to arrive today however this was a non house visit which I wasn't told about. Still no service 

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        13 days ago

        Hi alexmk thanks for your reply here, sorry this is still ongoing.

        Your Hub is online at the moment so if it is still not working, then I'll send you a PM to investigate further.

        Please expect a PM from me to arrive shortly and respond directly when you can!

        Many thanks