No internet for 24 hours
Got a text yesterday to say there was an outage in the area. Have since received two more texts and the last to say it’s fixed. It isn’t. I have called VM 3 times. Each call close to an hour. No resolution. They ask you to turn the router off and on. No joy. They can’t see the problem but assure you it will be fixed soon. The app is useless. It cannot tell you what the problem is, or how to resolve it. Only basic info which we already know. Who didn’t know to re restart as a first go to? So I’m still without internet in Hastings. There’s no info and when you eventually get through, no help. What kind of service is this? I left sky and for all their faults they now seem brilliant compared to VM. No point calling again as they don’t help or send an engineer or realise that so many people have to rely on internet connection to work. Terrible service. I’m really no further on as to how I can find any info.