No internet in Hastings 3rd day. Virgin are the worst!
After getting a text to say there was an outage in Hastings on Thursday lunchtime, my broadband has been off since. Each time I call it’s up to an hour. Some staff say there’s an outage some say there’s no outage and some say it’s been fixed. They booked an engineer after me asking on the Friday. I got a text to say he was coming this morning between 8-12pm. They didn’t show. I called. Due to ‘a technical problem’ the appointment wasn’t booked properly so now I’m waiting until Monday afternoon/evening with no service. No internet. So I have lost work, no tv. Nothing. The app says my devices are working. They aren’t. The number to call has constantly said there are no local issues. They couldn’t care less about customers. Not one iota of real help. 5 days with no service and who knows if they will even turn up on Monday?No internet for 24 hours
Got a text yesterday to say there was an outage in the area. Have since received two more texts and the last to say it’s fixed. It isn’t. I have called VM 3 times. Each call close to an hour. No resolution. They ask you to turn the router off and on. No joy. They can’t see the problem but assure you it will be fixed soon. The app is useless. It cannot tell you what the problem is, or how to resolve it. Only basic info which we already know. Who didn’t know to re restart as a first go to? So I’m still without internet in Hastings. There’s no info and when you eventually get through, no help. What kind of service is this? I left sky and for all their faults they now seem brilliant compared to VM. No point calling again as they don’t help or send an engineer or realise that so many people have to rely on internet connection to work. Terrible service. I’m really no further on as to how I can find any info.