Private Road but Checker says we can get 1G Full Fibre - I'm sceptical, how to check 100%?
Hi, I live in a short private road (X on the first pic) to a telephone pole (Y, about 50m from the closes public road) and am the last of 8 houses (Z, a further 12m or so) served by the pole and good old copper wire. This is sufficient for 65mbps part fibre. All of the house on the main road have access to full fibre. The checker and a sales person in chat has confirmed their service is available to me but I am wary of this as I have read here (and sadly had experience with) the lack of comms between departments. I do not want to place an order just to find out on the day that it's the same speed I can get with my existing part fibre connection. If I can get 1Gbit I'll sign up. I count 8 lines for 8 houses so I guess there is an underground main cable back to the network? Is it possible that VM will use a cable via the pole in our road? How do I request someone to come and check this personally? I would have signed up ages ago had this been clearer but am coming to the end of my PlusNet contract and while I cannot fault their service, this speed (specifically upload) is just lacking. Wayleave is a possibility as I now know for certain who owns the length of the road (a business situated the furthest to the right on this map). ThanksWiFi Hub not arrived after 2 attempts
I have ordered the hub twice now and we still have had no delivery The first time I ordered it when signing the contract and everything looked fine, we got a message from yodel telling us it was on the way and it would arrive on Sep 1 at 18:35, we had 4 people in the house all day and had no knock at the door. Yodel claimed they had delivered the parcel but left no photo or any notes. We checked with our neighbours who also hadn't received it. I called Virgin on Sep 3rd and they confirmed they had the correct address and they said they had re-ordered another hub for us and it would take 3-5 days. I waited and then called again on Sep 8th as it had not arrived and I was told to wait longer and that I would only know what day it was going to arrive on that same day via email and I just had to hope that somebody was in the house that day. It's now Sep 12th and I haven't had any emails or texts about its delivery, I'm not even 100% sure if it's on the way. I'm not sure what else to do now. If anyone could please help that would be greatly appreciated. Many thanks, EdBought a house & can't get connected due to planning?
Purchased a house, organised Virgin Media broadband to be connected on the 30th October, it's now the 8th September and no one's come out to take a look to see what's required and I wasn't told there was a delay to the connection from the 30th, it's only because i've been obsessively calling. Today I was told that the enabling work was completed on Friday (???? i've not seen any construction work or enabling works?????) and we're due to be connected on the 11th. I've been through multiple different calls, emails, online chat sessions, and no one can tell me how long it would take for me to get connected. One chap told me the 11th, but then a few seconds later saying 6-8 weeks. I just want clarity on how long this will take and why wasn't this raised when I first enquired?New Customer - No Account Number or Area Reference
I have just signed up as a new customer for a broadband-only package that was meant to arrive yesterday (17th Nov). I thought I'd best check up on the order status by making an account but seem to be having a couple of issues. I have received an order confirmation email and an order documents email (with two attachments). I am now trying to sign up for an online My Virgin Media account but cannot do so as I do not have an Account Number or Customer Area Reference. I can see there is space for these two numbers on my Contract Information Sheet but the fields are blank. Does anyone know how I am able to obtain these two pieces of information in order for me to set up my online account, please?Installation Date keeps Pushing back.
I have had my install date pushed back three times now. Finally on Saturday 23rd August some Engineer's arived to carry out the work and I was made aware of this. However, after about an hour of doing some work (not sure what) they knocked my door to tell me that the service doesn't run to my property and other work needs to happen. All the houses in my road have the black virgin media plates at the end of the gardens/drives (including mine) and my next door neighbour has virgin!!! I now have no visibility of what happens next as I can't get any details on dates on the app. Can anybody help please???Issue with initial install
Hi all, Just needed some help, I've had issues with my install and due to my job I cannot get an engineer out till the 6th of September as this is the earliest they can do where someone will be at home within working hours, sadly because I work at a school in a different city I wouldnt be home in their operational hours. But I want to enquire on here if there may perhaps be a simple fix. So effectively this is the only thing I can see that resembles a wall socket and it seems that the plug is damaged beyond use, but it also seems to be like the home hub connect is there anywhere or anyplace where I could get this replacement without waiting till the 6th for an engineer. Many thanks, AshInstallation delay, 12 promises broken very distressed child.
Moved to a new property. Checked availability for VM broadband (full FTTP) on website which confirmed availability and registered for a call back - agent advised ‘great news your area has just been done and you can get the full fibre service you requested.’ Arranged installation date of 18/8. Team arrives and says ‘no, the fibre has not been pulled from the box 150m down the street. We’re talking to the team that does that and we hope we can get it done this afternoon - we could get a different team here later today, or tomorrow morning to complete the installation.’ Since then…..nothing done. Many calls to chase all met with ‘it’s scheduled for today, call us back when the team have done it and we can schedule the install’ We have made complaints. We have (eventually) got a call back from a manager one evening who said it was ‘awful, I’ll use the special form we don’t often use to make things happen quickly!’ That was last week. We had a helpful call yesterday to let us know that ‘the install was scheduled (for yesterday), BUT it’s a bank holiday and we don’t do work on bank holidays.’ We have an autistic child and the distress this sustained delay and interruption is causing him if horrible. I don’t want £50 compensation. I want VM to make good on the commitment they made to us (and continued reassurance that we needn’t make other arrangements with a different supplier). In absolute desperation - please, can anyone here help?
