Missing power adaptor for ONU box
I recently ordered VM and have the hub delivered today. I have an optical outlet in the wall that goes to the ONU box which then connects to the hub with the supplied coax cable. i am missing the power supply for the white ONU box, and not sure what spec the replacement one should be? I have also had to order a new fiber optic cable from the outlet to the ONU box. hopefully this will allow me to get started once I have all these. thanksNew customer, can’t link my virgin media account to my virgin o2 ID
I signed up last night, managed to link my o2 account to my virgin id account, then this morning once I got my virgin media email to confirm my account number and my area code, I tried to link my virgin media account to my virgin o2 id account and when it asks to confirm the email address linked to my virgin media account, it says it doesn’t match?? It 100% matches and it seems this is a common issue from my searches through the forum. before I get asked to create a new email and link that one, no. I will not be, as this is a bandaid fix to a problem you have with your system. Can someone please assist with getting my account linked. thanksHow to install virgin to bring into the house?
Hi I ordered a virgin media but I can’t use it as I need a wall socket. We just redecorated the house so worried the cable will be visiable? How they do it? From the house I will see the cable? I don’t mean from the wall socket to the hub. My question from the entry of the house to reaching the socket? Thank you.Verification email doesn’t arrive
Hi, I’m a new customer. I’ve downloaded two apps: My Virgin Media and VM Connect. When I sign into these apps for the first time, they direct me to the VM website. I entered my email and pw and it said a verification was sent. However it didn’t came. I tried a number of times and checked junk folders, nothing. I’m just stuck at the log in. Has anyone experieced the same? If VM agents are here, could you please help? FYI, I’m using Gmail.Technician visit & memorable word
I recently applied for a new Virgin Media broadband last week. I got the hub but realized we did not have a Virgin Wall socket. Had a technician visit today - however the wall socket that they fit doesn't have the same adapter that the hub can connect to and they said I need another technician visit to fit a converter. Now when I try to contact customer support, it asks for a memorable word. I do not recall setting one up, my account shows it's passwordless (now I have overridden it and added a password), and the steps they mention to setup a memorable word don't show up in my account settings. Can someone help with how I get in touch with support to get these issues sorted?Pre-contract docs approved but no contract or delivery?
I've seen a few older discussions on the same issue. I ordered a new broadband connection on the 27th July, due to be delivered for self install on 2nd August. Since then, nothing has happened... I have the order confirmation email, but no contract and no attempt was made to deliver router. Early I visited an O2 / Virgin shop to try and see what the issue is. The assistant said she couldn't find my order and that nothing was showing up on the system. She has just setup a new contract for me, which has triggered the exact same emails and documents that I already had from last week. I'm now worried I have two contracts. Additionally, she's input the wrong date for the setup kit to be delivered for this one. If anyone from Virgin could help or point me in the right direction please. I tried calling the customer care service last week but without an account number (that I don't have without the contract) I can't get through to anyoneCredit where credit’s due
I am a new customer, my go-live day was yesterday (4th) and the engineer arrived set everything up but the outside work, put in a couple of weeks ago did not work. Overnight, the provider I was switching from pulled the plug so this morning had no broadband, I had done away with the landline and because the mobile signal here is virtually non-existent (I was relying on the call over WiFi thing) was a bit cut off. Managed to get through to customer services (from the top of my garden :-) ) and was promised a visit this afternoon to have a look. Within 10 minutes of putting the phone down (about 8:30 this morning) 2 virgin engineers turned up and had it all sorted within the hour. Given my previous rants and misgivings about opting for VM, I felt I had to say a big thank you and share some good news on here for a change. Well done to the VM teams involved for sorting it all out so promptly, I’m impressed. Thanks again, JohnOther homes in my street are on virgin but I cant
Hi all. I've recently moved house and was a virgin media customer for 9 years, unfortunately I had to leave as I was told that my new home wasn't able to have virgin media but 2 doors down have it. Tried to speak to someone at virgin about this even filled out the availability form but got nowhere so thought I'd try this. If anyone csn help that would be amazing as I'd love to come back to VirginNew Customer - No Account Number or Area Reference
I have just signed up as a new customer for a broadband-only package that was meant to arrive yesterday (17th Nov). I thought I'd best check up on the order status by making an account but seem to be having a couple of issues. I have received an order confirmation email and an order documents email (with two attachments). I am now trying to sign up for an online My Virgin Media account but cannot do so as I do not have an Account Number or Customer Area Reference. I can see there is space for these two numbers on my Contract Information Sheet but the fields are blank. Does anyone know how I am able to obtain these two pieces of information in order for me to set up my online account, please?