Verification email doesn’t arrive
Hi, I’m a new customer. I’ve downloaded two apps: My Virgin Media and VM Connect. When I sign into these apps for the first time, they direct me to the VM website. I entered my email and pw and it said a verification was sent. However it didn’t came. I tried a number of times and checked junk folders, nothing. I’m just stuck at the log in. Has anyone experieced the same? If VM agents are here, could you please help? FYI, I’m using Gmail.Technician visit & memorable word
I recently applied for a new Virgin Media broadband last week. I got the hub but realized we did not have a Virgin Wall socket. Had a technician visit today - however the wall socket that they fit doesn't have the same adapter that the hub can connect to and they said I need another technician visit to fit a converter. Now when I try to contact customer support, it asks for a memorable word. I do not recall setting one up, my account shows it's passwordless (now I have overridden it and added a password), and the steps they mention to setup a memorable word don't show up in my account settings. Can someone help with how I get in touch with support to get these issues sorted?Pre-contract docs approved but no contract or delivery?
I've seen a few older discussions on the same issue. I ordered a new broadband connection on the 27th July, due to be delivered for self install on 2nd August. Since then, nothing has happened... I have the order confirmation email, but no contract and no attempt was made to deliver router. Early I visited an O2 / Virgin shop to try and see what the issue is. The assistant said she couldn't find my order and that nothing was showing up on the system. She has just setup a new contract for me, which has triggered the exact same emails and documents that I already had from last week. I'm now worried I have two contracts. Additionally, she's input the wrong date for the setup kit to be delivered for this one. If anyone from Virgin could help or point me in the right direction please. I tried calling the customer care service last week but without an account number (that I don't have without the contract) I can't get through to anyoneCredit where credit’s due
I am a new customer, my go-live day was yesterday (4th) and the engineer arrived set everything up but the outside work, put in a couple of weeks ago did not work. Overnight, the provider I was switching from pulled the plug so this morning had no broadband, I had done away with the landline and because the mobile signal here is virtually non-existent (I was relying on the call over WiFi thing) was a bit cut off. Managed to get through to customer services (from the top of my garden :-) ) and was promised a visit this afternoon to have a look. Within 10 minutes of putting the phone down (about 8:30 this morning) 2 virgin engineers turned up and had it all sorted within the hour. Given my previous rants and misgivings about opting for VM, I felt I had to say a big thank you and share some good news on here for a change. Well done to the VM teams involved for sorting it all out so promptly, I’m impressed. Thanks again, JohnOther homes in my street are on virgin but I cant
Hi all. I've recently moved house and was a virgin media customer for 9 years, unfortunately I had to leave as I was told that my new home wasn't able to have virgin media but 2 doors down have it. Tried to speak to someone at virgin about this even filled out the availability form but got nowhere so thought I'd try this. If anyone csn help that would be amazing as I'd love to come back to VirginNew Customer - No Account Number or Area Reference
I have just signed up as a new customer for a broadband-only package that was meant to arrive yesterday (17th Nov). I thought I'd best check up on the order status by making an account but seem to be having a couple of issues. I have received an order confirmation email and an order documents email (with two attachments). I am now trying to sign up for an online My Virgin Media account but cannot do so as I do not have an Account Number or Customer Area Reference. I can see there is space for these two numbers on my Contract Information Sheet but the fields are blank. Does anyone know how I am able to obtain these two pieces of information in order for me to set up my online account, please?Joining VM for a short term contract, existing cable and modem available
Hey there, I just moved to a building and VM is the only broadband available. There's an existing cable line and modem already plugged in but not activated. I was wondering if its possible to just sign up for VM broadband only without a 12 or 24 month contract but a 3 to 6 month contract only? I would also like to use my own equipment and not the VM all in one combo router. Can I just provide the serial number and MAC address of the cable modem that's in the flat already connected to the Cable line? Thank youMoving to address that already has Virgin Media Broadband
Hi, I'm looking to start a Virgin Media Broadband subscription for a flat that I've purchased and am moving into on 6th August once the sale has completed. I don't currently have a Virgin Media subscription and never have, but when I go to purchase it says "As a Virgin Media account already exists here, we may need to delay sending your kit for a few days while we settle this account." My question is, if I place an order now, will the current owners of the property have their account terminated immediately, or will it be terminated on 6th August when I move in and will my service begin on this date? I obviously don't want to leave them without internet until the date of my move! I'd like for my broadband subscription to start immediately on 6th August as I'll need it for work, but not sure if it's best for me to order now, or to ask the current occupants to terminate their subscription and order once they've had their subscription cancelled. Also the price of the Gig1 service has randomly increased by £5/month since yesterday, there was no mention of a specific sale happening at the time, so do Virgin just randomly change prices on a daily basis? It was £30.99/month two days ago, then £29.99/month yesterday, and now it's up to £34.99/month. Thanks!Ordered a self-install kit and found no Virgin Wall Socket
Hi, I recently ordered a self-install kit for my home. It was recommended by the system, so I thought there should be a socket. However, I spent 3 hours at home looking for the Virgin Wall Socket. But I couldn't find it. So can you please help me with this? Thank you.