Virgin media boradband available next door but not connected to new property
Hi, I am planning to move to new house by mid march 2025. It's a new build house but there are no vergin media broadband cable connected to the property. I have enquired to near by houses even the next door has virgin media broadband which means virgin is servicing that area and the new property just need to be connected. With this regard I spoke to the developer/builder as well and they informed me that they have ducts and other things ready for virgin to provide connection inside the new house, so accordingly I called your move team but looks like they are telling that the area is not serviceable which is far from the reality. Being a customer of virgin media for last couple of years I could like to continue to have same service in the new property as well. Hence seeking out help here if anyone from virgin could help me here would be greatLack of services to new development
Hi All, I moved to a new build property in 2023 and as an existing customer of Virgin was told that I couldn't bring the services to the new property due to the infrastructure not being ready. I thought fair enough I will wait and check back in at a later date. A couple of weeks after moving in, I was walking the dogs and noticed that multiple other houses on the development had already had the cable ran from the exchange to their property and could see it connected to the brown Virgin media box on the front of the houses. However, every time I check the site it says that I am not in a serviceable area and they will keep me posted. I have called the sales and customer service line to try and explain that there are in fact other houses on my development with the services, but it just appears to be my postcode and address that is affected and get absolutely nowhere because the operators are obviously following a script... but it's like my address just isn't on the system somewhere or something? I was wondering if anyone has had similar issues in the past and how you were able to resolve them? Thanks,New Connection - existing cable damaged no pavement box
Moved into property last week, it appears to be wired for virgin media (cable and service head inside). Cabling externally is all exposed and clearly weathered and damaged. I have paid an additional fee for an engineer to attend to ensure any repairs can be undertaken. The cable to the service head emanates from the pavement, approximately 8 meters away; but there isn't any evidence of a Virgin Media chambre in the pavement, the cable just appears out of the tarmac onto my property. I want to excavate a shallow trench in the drive, will the visiting engineer run a new cable to the service head from the pavement? can I run a cable duct for them to use? how big? what will the engineer connect a new cable too if there is no access chambre in the pavement. ThanksInternet For New Single Dwelling House
Hi there, I am currently building a house in the back garden of anlother property and am looking to get the internet infrastrcuture set up. My electrician has said I need someone from Virgin to visit the site to advise on how the existing infrastructure will be ducted into the house. I've rang Virgin a number of times but haven't been able to get an answer on how to get someone to visit the site. Could you please advise on what department/number to contact so I can get an engineer to visit the site? Any and all info would be hugely appreciated! Cheers!