Forum Discussion

Norman213's avatar
Norman213
Tuning in
3 months ago

Internet For New Single Dwelling House

Hi there,

 

I am currently building a house in the back garden of anlother property and am looking to get the internet infrastrcuture set up. My electrician has said I need someone from Virgin to visit the site to advise on how the existing infrastructure will be ducted into the house. I've rang Virgin a number of times but haven't been able to get an answer on how to get someone to visit the site. Could you please advise on what department/number to contact so I can get an engineer to visit the site?

Any and all info would be hugely appreciated!

Cheers!   

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    You could try ringing Sales on 0800 183 1234 to see if they can send a spotter to look at the site. They will probably expect you to put in a duct from the new house to the road. 

  • Thanks Alessandro! I had seen that document but it looked like it was created in 2019 so not sure if all the information is still up to date? 

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Hey Norman213, thank you for reaching out and I am sorry to hear you are have been struggling to find the answer you need, also a warm welcome to the community.

      Just to confirm this is the underground cable or the actually inside of the house? 

      • Norman213's avatar
        Norman213
        Tuning in

        Hi Matt,

         

        Thanks for the reply! I'm not sure to be honest! It's a brand new build so it will be connecting to Virgin's infrastructure for the first time. My electrician says he needs to speak to someone from Virgin to understand how to "Duct" the cables from the road into the house. I have a Virgin engineer/installer coming out on Tuesday morning, will they be able to answer this question?

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    I'm not a VM employee but that is the link that they have used.