Lack of services to new development
Hi All, I moved to a new build property in 2023 and as an existing customer of Virgin was told that I couldn't bring the services to the new property due to the infrastructure not being ready. I thought fair enough I will wait and check back in at a later date. A couple of weeks after moving in, I was walking the dogs and noticed that multiple other houses on the development had already had the cable ran from the exchange to their property and could see it connected to the brown Virgin media box on the front of the houses. However, every time I check the site it says that I am not in a serviceable area and they will keep me posted. I have called the sales and customer service line to try and explain that there are in fact other houses on my development with the services, but it just appears to be my postcode and address that is affected and get absolutely nowhere because the operators are obviously following a script... but it's like my address just isn't on the system somewhere or something? I was wondering if anyone has had similar issues in the past and how you were able to resolve them? Thanks,Internet For New Single Dwelling House
Hi there, I am currently building a house in the back garden of anlother property and am looking to get the internet infrastrcuture set up. My electrician has said I need someone from Virgin to visit the site to advise on how the existing infrastructure will be ducted into the house. I've rang Virgin a number of times but haven't been able to get an answer on how to get someone to visit the site. Could you please advise on what department/number to contact so I can get an engineer to visit the site? Any and all info would be hugely appreciated! Cheers!