Forum Discussion

Westmedia's avatar
Westmedia
Joining in
2 months ago

Record update - one dwelling incorrectly showing two flat entries

Hi we have recently bought a house and would like to subscribe to virgin media broadband

there is an existing vm socket I. the building and there was previously virgin media supply.

the house is one family dwelling only, however when trying to register your records incorrectly reflect two entries (flat 1 and flat b) to choose from - can you please contact me to update your records (one entry housenumber and road only) so I can subscribe with the correct address entry thank you very much Phil

  • Beth_G's avatar
    Beth_G
    Forum Team
    2 months ago

    Hi Westmedia

    Thank you for your post, welcome to the Community Forums. It's great to hear you're looking to join us.

    I'll be happy to look into the issues with the address on our side.

    I'll pop over a private message so I can take the address and your details.