New Build House connection
I'm moving into a newbuild house tomorrow, Inside the house has virgin branded sockets and all the connections you can think of. The house is one of 3 which are the last to have been built on the road and have literally only become completed in the last couple of weeks. Every other house on the road is showing In the list as suitable for virgin. When calling im being told that the house isnt serviceable by virgin. But why would the house come with virgin branded connections? And why does every other house on the road have the ability to have virgin but these 3 houses? Does anyone have any experience of this situation? Is it just because the house isnt showing up anywhere yet?Internet For New Single Dwelling House
Hi there, I am currently building a house in the back garden of anlother property and am looking to get the internet infrastrcuture set up. My electrician has said I need someone from Virgin to visit the site to advise on how the existing infrastructure will be ducted into the house. I've rang Virgin a number of times but haven't been able to get an answer on how to get someone to visit the site. Could you please advise on what department/number to contact so I can get an engineer to visit the site? Any and all info would be hugely appreciated! Cheers!Moving to a new build not shown in postcode finder
I am moving to a new build estate in a month. I am having a VM broadband contract which I want to carry over to the new house. The developer informed me that VM has the infrastructure already set up in the development estate but my address is not available in the postcode finder. Please advise me on how to secure a seamless transition of broadband service. Thanks.Field Sales Survey Team - Urgent
I've had a request in with the Field Sales Survey team for some time. I'm moving to a new build house shortly, "the estate is serviced by VM but an engineer needs to connect each house as/when they're complete". The words of the site manager, backed up by the fact the majority of the houses on the estate are available on the postcode checker. Proof as proof goes that the house is all but wired in by VM. My Unserviceable Homes request is seemingly untouched and call lines aren't able to provide me with any details. I'm desperately seeking information on when an engineer will get to my property, and what I'm to do regarding my account if they're not available until after we've moved in. Failing that, a general idea of how long it took for anyone else to get someone out to connect their new build property.
