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Peter0708's avatar
Peter0708
Joining in
3 years ago
Solved

New Build Virgin

Hi

I have called over the last week or so to try and sort my broadband. I have a new build house that has a virgin box outside and it is definitely serviceable. Nowhere does it say my address on the website or over the phone. I’ve spoken to 4 different people. The last one saying to contact national home builders within virgin but I can’t get through. I’ve saw a few posts be resolved on here doing this so I thought I’d give it a shot. 
 
Any help or suggestions would be much appreciated!!!

Many thanks in advance!

Peter

new build
  • Christy_D's avatar
    Christy_D
    3 years ago

    Good evening, 

    Thanks for reaching out to us and welcome to the forum!

    Sorry to hear that your address is still missing from our database. I can certainly look into this for you to try and find out when the address is due to go live for you. I'll pop over a private message to take some details and we'll go from there if that's ok?

    Thanks,

    Christy

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  • Christy_D's avatar
    Christy_D
    Forum Team (Retired)
    3 years ago

    Good evening, 

    Thanks for reaching out to us and welcome to the forum!

    Sorry to hear that your address is still missing from our database. I can certainly look into this for you to try and find out when the address is due to go live for you. I'll pop over a private message to take some details and we'll go from there if that's ok?

    Thanks,

    Christy

    • Christy_D's avatar
      Christy_D
      Forum Team (Retired)
      3 years ago

      Good afternoon Peter0708 

      Thanks for your patience on this. 

      I am going to get this query escalated so it can be picked up by one of our dedicated team who can look into why the address is missing from our systems.

      Thanks,

      Christy

      • MattBall's avatar
        MattBall
        Tuning in
        3 years ago

        Good evening, 

         

        I understand that this post is a little outdated but I’m also in a very similar position and was wondering what the solution was and how quick the turnaround was?