Forum Discussion

phillipsymon's avatar
phillipsymon
Tuning in
1 year ago

New Build

Hi, How can I get my address added to the system so I can order broadband?

6 Replies

Replies have been turned off for this discussion
  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    1 year ago

    Hey phillipsymon, thank you for reaching out and I can send you a DM to send off to a specialist team which can take around 14 days.

    However there is no guarantee after this you would be able to order because sometimes its the area will be unserviceable currently.  

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      1 year ago

      Glad we've managed to get the ball rolling on this for you :)

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team (Retired)
      1 year ago

      Hi phillipsymon,

      We're sorry to hear you haven't been contacted 😔

      We've chased this up and requested you're called as soon as possible.

      Regards,

      Daniel

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      1 year ago

      Hi phillipsymon, 

      We're sorry to hear you've still not heard anything back. Usually this will mean the team are not able to currently look at providing the service to your address. If the team were able too, they would have been in touch to confirm this. 

      We're really sorry that things haven't worked out the way you'd have hoped. You'd need to look at getting services with another provider. 

      Many thanks,