Memorable word
I've seen lots of posts about this, so I'm comforted knowing that many others have had this issue, but I'm not sure how to resolve mine. I need a technician to visit my flat to set up my new Virgin Media account; one was scheduled for this morning, but I needed permission from my landlord before I was able to proceed with some work that needed to be done for set-up. Figuring out how to schedule a new appointment was its own hurdle. I have now telephoned Virgin three times; each time asks me for a memorable word in order to proceed with my request. Despite many other security measures in place for my account, I have not been able to get past that step. I have an active Virgin Media account that uses a passkey (a security method which was recommended by Virgin!), and I was never asked to set a memorable word. When I go into Account settings, there is no place, anywhere, to set up a memorable word. I have been through many posts on this forum trying to find a solution and have been unable to. I'm so close to cancelling my account before it's even begun; I'm so frustrated. Seems like it was very easy to set up an account and everything else has been impossible.Help please with memorable word
Hello, I have moved out of the country and my partner, now ex partner was talked with closing the Virgin account but it is still active. I am the account holder and forgot my memorable word. Could someone please assist in an email or something I can try to close this account because I am unsure I can call from across the ocean. Thanks!No option to change memorable word
I need to change or set up my memorable word (so I can upgrade my set top box as requested by Virgin, though as that is to ensure I can continue to use Netflix which I’ve never been able to activate, I don’t know if it’s worth the effort!) I took over the account from my husband after he died last year. As far as I am aware I don’t have a memorable word or telephone security (& if I do I can’t remember them). When I log in to account details, there is no option for telephone security or memorable world.Memorable word issue
Hi, I’ve called customer service multiple times - and not been able to get through to anybody because I can’t pass through the ‘memorable word’ stage. I do not remember creating this, nor can I see anywhere to update/create one on the app or on the website, despite reading various posts on this forum with different instructions. Please can I be advised on how to create a memorable word, or alternatively be connected with a member customer service team to assist my request as I need to sort my contract and arrange posting back the WiFi equipment. Thank you.
