Really worried about my Hub 3, red light, slow and overheating
Hi everyone, I'm looking for some help with my Hub 3. I’ve noticed the light on the front has turned a solid red color and the whole thing is actually hot to the touch. I did a bit of searching on here and it looks like this is an overheat warning? It’s pretty concerning as it’s sitting right near my TV and I’m worried about it being a fire risk, so I’ve had to unplug it for now. I’ve tried the pinhole reset but the red light just comes back on after a few minutes. On top of that, the Wi-Fi has been terrible for a long time. Pages just hang forever before loading and online calls lag to the point of disconnection, even though I'm on the M350 plan and even in the same room. I’ve been a customer for a long time but honestly, between the safety worry and the bad connection, I’ve started looking at Sky. I’d much rather just get this fixed, though. I know there’s a rollout for the Hub 5 happening now for people with older Hubs. Is there any way a staff member could help me get one sent out? I really don't want to go back to another Hub 3 if this one is already failing like this. Thanks in advance for the help!Repeated loss of service red light hub
For over a year I've had repeated loss of broadband service for weeks at a time, initially told this was an area issue. Was told this was going to be fixed in two weeks but I had an ongoing issue for 6 weeks, getting any support around registering the loss was almost impossible. Eventually told that I would get a new Hub 3.0 as all the lights on mine were always off apart from a red light. Waited another 4 weeks, no new Hub. Called and was told that there wass a new fault in my area and that the new Hub was cancelled for this reason (with no notification). That seemed insane as a take so I requested a SAR over the phone for the recording to share with Ofcom, this was simply never provided. At this point if I can never have the internet, the call centre repeatedly tells me there is a fault in the equipment but they won't do anything; is there any point of staying or shpuld I simply call retentions & bite the bullet on leaving the contract early and use the Ofcom compliant to claw back the fees?Hub 3.0 overheating
Hi! Had the light on my hub 3.0 seemingly go from the normal white, via shades of orange, to a really bright red. Decided to research tonight and found it it’s supposedly an overheating light. Felt the router and it did seem extremely hot. I’ve done the suggested of resetting, making sure it’s ventilated etc. but nothing seems to set it back to proper functioning. From the other posts it seems like it might have to be a router replacement. Wondering if anyone can help me. thanks, DanHub 3.0 keeps losing connection
Recently my Hub 3.0 has been intermittently losing connection. The dropout can last from a few minutes up to 30 minutes at a time. During a downtime, both wired and wireless connections are affected, and using different computers. I've changed cables, and used different ports on the hub, but the issue remains. I'm fairly certain that it is the hub which is the problem, and wonder whether I qualify for an upgrade to a newer model.CONSTANT RED LIGHT ON HUB 3.0
I’ve had a solid red light on my Hub 3.0 since Boxing Day. Wifi is okay, but a bit flaky from time to time. I have tried resetting the hub numerous times over the last few weeks and have checked all the cables (including unplugging and plugging back in). I’m very concerned my hub is faulty (based on other conversations in this community) and might just stop working when I need it (I work from home a few days a week). Can a VM technician offer some advice please and can my hub be replaced ASAP?
Ethernet ports stopped working Hub 3.0
Hi everyone Maybe someone can help me here? I've read a few other similar posts about the same issue, and the general consensus is to request a new HUB. I find this hard to believe as I have only had this HUB 7 days, and would think its not a hardware failure but more likely a config issue. I changed the settings via ethernet to 'modem mode' from 'router mode' after trying to connect a NetGear switch to effectively add a port for me to plug in to, for when I need to use a wired connection when playing FPS games. (rather than having to dig around behind my pc each time). I plugged the hub and my pc in to the switch - where the device recognised the pc, but did not 'see' the hub, and no lights illuminated on the switch. So changed to 'modem mode' where my problems began. From that point - the ethernet ports on the rear of the hub did not illuminate. Even after a hard pin reset and several reboots. I had to factory reset to get the wifi capabilities back on as they turn off when 'modem mode' is active. So after several hours of trying different cables, different reboot and reset schedules I am still no closer to resolving this issue. I have WiFi, so all is not lost (and after having nothing but issues with BT prior to coming back to Virgin, I am grateful to be able to connect to the internet at all!) - I'm just hoping someone with a bit more technical knowledge than me can direct me to a setting or a function that can bring the ethernet ports back to life. Thanks in advance Richard
