Repeated loss of service red light hub
For over a year I've had repeated loss of broadband service for weeks at a time, initially told this was an area issue. Was told this was going to be fixed in two weeks but I had an ongoing issue for 6 weeks, getting any support around registering the loss was almost impossible. Eventually told that I would get a new Hub 3.0 as all the lights on mine were always off apart from a red light. Waited another 4 weeks, no new Hub. Called and was told that there wass a new fault in my area and that the new Hub was cancelled for this reason (with no notification). That seemed insane as a take so I requested a SAR over the phone for the recording to share with Ofcom, this was simply never provided. At this point if I can never have the internet, the call centre repeatedly tells me there is a fault in the equipment but they won't do anything; is there any point of staying or shpuld I simply call retentions & bite the bullet on leaving the contract early and use the Ofcom compliant to claw back the fees?592Views0likes4Comments- 69KViews6likes38Comments
Hub 3.0 overheating
Hi! Had the light on my hub 3.0 seemingly go from the normal white, via shades of orange, to a really bright red. Decided to research tonight and found it it’s supposedly an overheating light. Felt the router and it did seem extremely hot. I’ve done the suggested of resetting, making sure it’s ventilated etc. but nothing seems to set it back to proper functioning. From the other posts it seems like it might have to be a router replacement. Wondering if anyone can help me. thanks, Dan795Views0likes2CommentsHub 3.0 keeps losing connection
Recently my Hub 3.0 has been intermittently losing connection. The dropout can last from a few minutes up to 30 minutes at a time. During a downtime, both wired and wireless connections are affected, and using different computers. I've changed cables, and used different ports on the hub, but the issue remains. I'm fairly certain that it is the hub which is the problem, and wonder whether I qualify for an upgrade to a newer model.1.3KViews0likes16CommentsCONSTANT RED LIGHT ON HUB 3.0
I’ve had a solid red light on my Hub 3.0 since Boxing Day. Wifi is okay, but a bit flaky from time to time. I have tried resetting the hub numerous times over the last few weeks and have checked all the cables (including unplugging and plugging back in). I’m very concerned my hub is faulty (based on other conversations in this community) and might just stop working when I need it (I work from home a few days a week). Can a VM technician offer some advice please and can my hub be replaced ASAP?459Views0likes1CommentNew WiFi Hub Installed and Free View Ariel Cable Has Been Cut
Hello, This morning we had a Hub installed, as a first time customer I was expecting everything to be great, but as we went to sit down in evening with the family, we turned the tv on to realise there was a no signal error showing on the screen. My son took a look, and we noticed that the ariel cable had been cut and the hole which it went in, is now being used for a cable linked to the hub. Is there anything we can do, as i have spent atleast 40 minutes on the phone to a support team member and he was absolutely no help and did not suggest what i can do. I do not want to pay for a new cable & a cable installer either as we've just moved in and are limited on money. This is a joke!Ethernet ports stopped working Hub 3.0
Hi everyone Maybe someone can help me here? I've read a few other similar posts about the same issue, and the general consensus is to request a new HUB. I find this hard to believe as I have only had this HUB 7 days, and would think its not a hardware failure but more likely a config issue. I changed the settings via ethernet to 'modem mode' from 'router mode' after trying to connect a NetGear switch to effectively add a port for me to plug in to, for when I need to use a wired connection when playing FPS games. (rather than having to dig around behind my pc each time). I plugged the hub and my pc in to the switch - where the device recognised the pc, but did not 'see' the hub, and no lights illuminated on the switch. So changed to 'modem mode' where my problems began. From that point - the ethernet ports on the rear of the hub did not illuminate. Even after a hard pin reset and several reboots. I had to factory reset to get the wifi capabilities back on as they turn off when 'modem mode' is active. So after several hours of trying different cables, different reboot and reset schedules I am still no closer to resolving this issue. I have WiFi, so all is not lost (and after having nothing but issues with BT prior to coming back to Virgin, I am grateful to be able to connect to the internet at all!) - I'm just hoping someone with a bit more technical knowledge than me can direct me to a setting or a function that can bring the ethernet ports back to life. Thanks in advance Richard6KViews0likes8CommentsM125 - Suboptimal Performance
Hi, I am looking for some advice - I am really very unhappy with the performance of my WiFi at the moment. On M125 package. Been with VM for 4 years, my contract price has just gone up. I am finding that the performance of this WiFi is simply not justifying the cost of what I'm paying for it. It's recently gone up to £60+ per month and yet I am - on more than a regular basis, having to hotspot the 4G signal from my mobile to my laptop and devices upstairs in my house because the signal is so poor and the connection is slow. I have had to split my network into 2.4ghz & 5ghz as none of my smart home products are compatible on the 5ghz. I've even gone to the trouble of buying a new router to use the modem mode on my Hub 3.0, but I have given up on this out of frustration and not knowing what I'm actually doing. I then realised I shouldn't have to be doing any of this in the first place, because I'm paying for something I am not getting. I live in a small house but there's a black spot in the upstairs portion of my house. It's been like this since I moved in but I've managed it. This is where I need to hotspot my laptop and other devices. My Google Home constantly disconnects. MY Hub 3.0 is behind my TV in my living room. VM Customer Services have not been helpful when I've e-mailed them, social media team were though and have pointed me in this direction. I really don't know where to go next, I'm not a networking expert but if someone could please help I'd greatly appreciate it.Solved2.5KViews0likes15Comments