Blueyonder email hacked/not working
Hi. I’m a longstanding virgin broadband customer and many years ago I set-up blueyonder mailboxes for me and my wife. We believe my wife’s email has been hacked as it has been used to access other apps and sites and as of yesterday the email is no longer accessible as imap password is no longer recognised. My wife has never had a virgin media account (as far as we can remember) as the broadband account is in my name. When we have tried to register an account so she can manage her email account we can’t get in as we don’t recognise the email that the link is sent to - we assume this email has been changed by the hackers. All in all it is very confusing to work out what steps to take and we would appreciate support from your tech/fraud teams to regain access to the mailbox and ideally shut it down as it is compromised. Can someone please reach out and explain the best next steps we should take.
Netflix hacked
Hi on Friday 17th October I received an email telling me that my Netflix email has been changed even though I didn't authorise this, obviously I was very concerned and was wondering how this was possible, I reset my Virgin email password and went onto Netflix to see how this happened and how I could change it back, I was told I need to get a service code on my account to change it back however I was only logged in on my two Virgin 360 boxes and the service code that was showing Netflix told me it was wrong, so I asked Virgin and they said they don't know anything about the service code, now I know people will say you need to speak to Netflix but I have and they just tell me it's Virgin I need to speak to and they can't do anything about this, like a lot of people the account language has now changed to Spanish and despite multiple calls and live chats none of the agents at Virgin seem to understand I'm telling them that a new Netflix account needs to be set up with my email and the old account deleted as the email has been changed on that account and somebody else is using it but they seem to think I just can't log back in and keep telling me to log in with my email but obviously because there's no account linked to my email it's coming up as no account linked to this address, is there anybody here who knows how I can fix this or speak to someone who can help me fix this as it's been going on for so long and every time they call or I speak on live chat I can tell they don't want to deal with the problem and keep passing me from person to person asking me to try things to fix it that I know full well won't work.Latest Phishing News 17/10/2025
We’ve been made aware of phishing emails circulating that contain the content shown below. Please note that these emails were NOT sent by Virgin Media O2 and should NOT be responded to. Do not click on any links or reply to these messages. Instead, we recommend deleting them immediately. If you'd like to report the email, you can forward it to our dedicated phishing inbox at phishing@virginmediao2.co.uk. Email 1: Email 2: Email 3:NTLWORLD account deletion
Hi, my wife has an old NTLWORLD.COM email address which has been hacked and is now being used by the hacker for nefarious purposes. How do we lock and close down the account. She is no longer a VM customer and cannot log into the account but was receiving emails. I also have an old NTLWORLD account which I cannot log into and think it would be best to delete that too, I am a VM customer but using a different username and email address. Regards IIs this number a genuine VM contact
Hi, I received the following text from an unknown sender, Reminder ! Your technician visit is due tomorrow, PM slot. Please reply YES to confirm the appointment. Please contact our office on (01) 4405318 for any issues with this appointment. Important note: Secure your pets somewhere safe before we arrive. Thank you The contact number for this was 0861803974.My blueyonder email accounts have been hacked
Someone hacked my blueyonder address and used it to buy stuff from my Amazon account last week. When I tried to log in on line my password didn't work, and the verification code sent to a rogue email account that was not mine! So they have control of my email account! I spent 3 days on the phone to Vm explaining and attempting to log in with no success. Finally they said this was with their fraud team and technical team and I should leave it to them to sort. They said it may take 3-5 days, that was over 1 week ago, I haven't heard anything. Not sure what I should do and how to resolve this, any ideas?
