Intermittent broadband Freeze and Drop out
Virgin Superhub 3 on M125 has been having intermittent drop out and freeze when trying to connect cell phone and also when watching Channel 4 and U TV for over 12 months and now becoming more frequent. Have spoken with support but no resolution. I have used Think Broadband BQM shown below which shows what I understand to be a reasonably normal performance of the router connection. I have also tried Tracer Route to both channel 4 and U TV websites results attached. Both traces show Requests timed out on hops 3 and 5 which if, I am understanding correctly, are within the virgin network. Could these time outs be a part of or indicator of the reason for these drop outs? I have reset both the hub(Many times ) and the TV which is a Samsung Series 7 with no improvement. Speed test run on cell phone using samknows close to tv at time of freeze and drop out shows wifi at over 100Mbps. Can anyone assist in finding a solution to stop these drop outs? Cable Modem StatusItem Status Comments Acquired Downstream Channel (Hz) 234750000 Locked Ranged Upstream Channel (Hz) 49600000 Locked Provisioning State Online Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 234750000 -4.4 38 256 qam 13 2 242750000 -4.9 38 256 qam 14 3 250750000 -5.4 38 256 qam 15 4 258750000 -5.2 38 256 qam 16 5 266750000 -4.7 38 256 qam 17 6 274750000 -4.7 38 256 qam 18 7 282750000 -4.7 38 256 qam 19 8 290750000 -5.4 38 256 qam 20 9 298750000 -5.2 38 256 qam 21 10 306750000 -5.5 38 256 qam 22 11 314750000 -5.5 38 256 qam 23 12 322750000 -5.5 38 256 qam 24 13 330750000 -5.5 38 256 qam 25 14 338750000 -5.9 38 256 qam 26 15 346750000 -5.9 38 256 qam 27 16 354750000 -6 38 256 qam 28 17 362750000 -6.5 38 256 qam 29 18 370750000 -6.9 38 256 qam 30 19 378750000 -7.5 37 256 qam 31 20 386750000 -7.7 37 256 qam 32 21 394750000 -7.7 37 256 qam 33 22 402750000 -7.7 38 256 qam 34 23 410750000 -8 37 256 qam 35 24 418750000 -8 37 256 qam 36 Downstream bonded channels Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1 Locked 38.6 12958 4686 2 Locked 38.6 23983 4886 3 Locked 38.6 14366 3631 4 Locked 38.9 14896 4036 5 Locked 38.6 13352 4329 6 Locked 38.9 13316 4115 7 Locked 38.9 13904 3968 8 Locked 38.9 16515 4306 9 Locked 38.6 16648 4603 10 Locked 38.9 17233 3332 11 Locked 38.6 17929 3545 12 Locked 38.6 18920 3940 13 Locked 38.9 19256 4366 14 Locked 38.6 19876 5754 15 Locked 38.6 19092 4191 16 Locked 38.6 19670 4100 17 Locked 38.9 21260 4771 18 Locked 38.6 22497 5044 19 Locked 37.6 26524 5589 20 Locked 37.6 25154 6548 21 Locked 37.6 23095 6757 22 Locked 38.6 22763 6005 23 Locked 37.6 23764 7739 24 Locked 37.6 23547 7600Solved1.2KViews0likes20CommentsCan't sign into webmail or Virgin Media; can't change password
I can's sign into either webmail or VM, and when I try to reset my password the page freezes and I get a "suspicious activity detected - try later." I therefore have no access to webmail, although I can still receive emails on my phone and via Outlook on my desktop. When I try to long on to webmail, it accepts the email address, passes the "checking details" hurdle, accepts the email address again, but then freezes when I input my password. What's happening and how can I fix it?Solved1.2KViews0likes7Comments