Forum Discussion

Gdarkins's avatar
Gdarkins
Tuning in
24 days ago

Paramount Plus Freezing.

App opens and I can select a profile. The app is freezing when I start to scroll to continue watching. I have reset my Virgin 360 Box and my router. The box is responding as the light is flashing but I get no movement on the screen.

Any ideas??

360tv
freeze
Paramount+

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    21 days ago

    Hi Gdarkins, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with Paramount Plus freezing on your 360 box. Do you have the same issues with any other apps, or is it just this one? 

    Can you try resetting your box to see if this helps? Please navigate to: Settings > System> Factory Reset. At this point you'll be offered two choices.

    • ➡️First option - Keep recordings - Select this one. This is not a complete factory reset so you won't lose your recordings, however you will need to sign into apps again.
    • ➡️Second Option - Format disk ( selecting this one will delete everything including recordings,  planned recordings and profiles) Please ensure you select the first option.

    Pop back and let us know how it goes. 

    Many thanks,