Contract closed a month ago, VM requesting payment even though I returned broadband kit
Half considering directly contacting the Financial Ombudsman at this point because this is becoming a nightmare. Contacted VM months ago in regards of closing the contract early as we were moving in a place where there was no coverage. I got a suspicious payment from VM about some time later, which was then resolved after I managed to contact someone here on the forum. In the meantime I completed all disconnection practices, returned the broadband kit (and I have proof via email) April rolls in and I still get a direct debit from VM, which I cancel. And now they emailed from a no reply email stating I owe money? Which was already waived? Has anyone else had a situation like this?New contract I agreed to in November still hasn't been activated
I went through the my Virgin app to agree to a contract renewal for £48.10 a month but have since received no confirmation of the contract being activated and am still playing my previous price of £68. Who can I chase up about getting my new deal applied and my money refunded thanksCut off in error
Hi. New first post here. Basically Virgin have cut off my package in error. It was scheduled but I requested it be put back until end of next month and that hasn’t happened. So now left without any services - any advice? Tried calling earlier but on for hours. I work from home and this is a huge inconvenience to us all no tv or broadband now. Reason I rescheduled was my new provider deal fell thru so was still looking at all options. Help!Cancellation date - can I choose?
Hi there - possibly a dumb question but does anyone know if you can choose the cancellation date when you go through the ‘I want to cancel’ option on the app? Technically, I don’t want to cancel but I don’t want to ‘renew’ when my contract ends early April. I have to use a VPN for work and there have been no end of problems with everything dropping out. According to the IT team at work, Virgin is a known problem for this (I also now have access to city fibre and can get 8 times the speed for a third of the cost. No brainer…) My first time posting so sorry if this is waffly! Thanks in advance