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jackPenman's avatar
jackPenman
Joining in
21 days ago

New contract I agreed to in November still hasn't been activated

I went through the my Virgin app to agree to a contract renewal for £48.10 a month but have since received no confirmation of the contract being activated and am still playing my previous price of £68. Who can I chase up about getting my new deal applied and my money refunded thanks

contract end
Renew

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    20 days ago

    Hi jackPenman, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've not heard anything since November. When a new contract is applied, there will usually be an issue with account. Due to the time that's passed, we wouldn't be able to back date an offer that far. Going forward, please ensure that you're checking your bills monthly and if there is an issue, reach out to us so we can help.

    We will be able to check the account and look at a new package review but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    18 days ago

    Hi jackPenman, 

    Thanks for sticking with me via private message. 

    I'm glad I was able to get everything sorted for you. 😊

    If you have any further issues, please pop back to us in the Community. 

    Take care,